Operations Manager - Workforce
Taurus Healthcare Limited
Hereford, HR4 0DG
Salary
£34,522 to £39,010
Contract
Permanent
Hours
Not specified
Closing date
21 September 2026
16 days left
Job description
Hours: Full Time 37.5 hours per week Location: Office Based Monday to Friday - Nelson House, Hereford, HR4 0DG Closing Date: 21st September 2026 Inter...
- Leading workforce planning and coordination across Clinical Services
- Managing recruitment activity and supporting candidates throughout the recruitment process
- Working closely with HR to support onboarding, inductions and payroll processes
- Monitoring workforce capacity and escalating staffing risks where required
- Maintaining oversight of mandatory training, appraisal and probation compliance
- Supporting service developments and implementation of new workforce initiatives
- Providing operational leadership and support to service teams
- Producing workforce reports and performance information
- Supporting internal and external communications, including stakeholder engagement and social media activity
- Participating in the operational on-call rota for weekends and bank holidays
What we're looking for
- Strong leadership and people management skills
- Excellent organisational and problem-solving abilities
- Experience of workforce planning, recruitment or operational management
- Confident communicator with strong stakeholder relationship skills
- Ability to analyse information and produce meaningful reports
- Commitment to improving services and supporting high-quality patient care
- Flexible and adaptable approach to working in a fast-paced environment
Job Purpose
The Operations Manager Workforce is
responsible for providing operational oversight of workforce planning,
recruitment, onboarding, training compliance, workforce administration and safe
staffing across Clinical Services.
This role works closely with Operational Managers,
Service Coordinators, HR, Finance and communications colleagues to ensure
administrative and clinical staff are effectively recruited, inducted,
supported, trained and deployed to meet service needs across 24/7 services.
The role provides oversight of workforce
gaps, supports the coordination of rotas and staffing solutions, maintains
compliance with mandatory requirements, and contributes to the continuous
improvement of workforce systems and practices.
Key
-
Escalate workforce gaps through the daily meeting
(huddle).
-
Provide direction to Service Coordinators to
support safe staffing levels, and escalate unresolved workforce, operational or
emerging risk issues to Senior Service Managers, or Associate Directors in
their absence.
-
Develop
effective relationships with Clinical Services teams, GP Practices, HR, Finance
and other key stakeholders.
-
Coordinate
workforce administration and respond to workforce support requests, producing
reports and workforce data as required.
-
Lead
recruitment activity for Clinical Services vacancies, ensuring processes are
timely, compliant and provide a positive candidate experience.
-
Coordinate
onboarding, induction, probation reviews and workforce documentation for new
starters.
-
Maintain
oversight of mandatory training, appraisal compliance and workforce records,
escalating issues where appropriate.
-
Support
governance and assurance processes through accurate record keeping, reporting
and compliance monitoring.
-
Work
collaboratively with communications colleagues to manage social media feedback
and support workforce-related communications.
-
Identify
workforce and operational issues, supporting resolution and escalating concerns
in line with agreed procedures.
-
Contribute
to the review and improvement of workforce systems, processes and service
delivery.
-
Produce
workforce data, activity reports and performance statistics for managers,
commissioners and internal governance requirements.
-
Identify
and notify service areas of potential problems and escalate to the Senior
Service Managers if they are unable to resolve through the Service Coordinators
or if agreed protocols have not resolved the issue.
Leadership
and Management
- This role supports the day to day running of operations with the wider
Operational Manager team including: -
- Support operational process and key
functions with an in-depth understanding of the relationship between all
aspects and interoperability of services.
- Contributing to a robust audit schedule to
support operational processes, reporting into operational, clinical and
performance governance forums as relevant but with specific oversight of
Clinician Note Audits and their results to ensure the quality and safety of the
clinical workforce.
- Ensure teams working in service areas are
supported operationally and professionally where appropriate, providing a focal
point for the workforce with queries relating to workforce management.
- Provide leadership and prioritise workflow
and operating systems for the operational administrative team. Ensure systems
are in place to record and report on patient and other data, ensuring good
information governance and patient confidentiality.
- Provide reports monthly and bi-annually in
line with clinical governance reporting, quality and safety management and
culture, and data analysis of area of responsibility.
- To support the project management, planning
roll out and delivery of new services and service specific developments
incorporating resource identification for workforce planning.
- To ensure that highly effective
communication is maintained across teams
- Have greater responsibility for workforce
coordination whilst ensuring there is an overview and understanding of all
services enabling the Operational Management Team to support one another to
deliver 24/7 services.
- Represent the Associate Director of Clinical
Services for reporting to Commissioners, Primary Care Networks and Practice
partners where appropriate
- The Operational Managers will be supported
by the Service Coordinators who will be the first point of contact for
escalation for all services.
- Work with senior clinicians to ensure that a
high standard of care is provided by all services
- To escalate clinical risks / incidents to
the Director on Call
Personal
Development
- To attend mandatory training and fire
lectures regularly and assist with fire
- policy/evacuation procedure when necessary.
- To keep up to date with and attend training
on revisions to information systems
- or changes in protocols for the inputting of
data in the light of Local and national initiatives. To adhere to agreed protocols
at all times.
- To participate in Individual Performance
Review and Personal Development plans
on an annual basis and to undertake training and development as identified
People
- To provide operational support to teams
delivering clinical services.
- To provide operational support to clinical
leads.
- To ensure all staff that are managed by the
Operations Manager are compliant with mandatory training requirements
- Develop training plans for members of staff
you manage through 1:1s and appraisals
- To ensure that staff working irregular
hours/shifts are supported and feel part of the team.
- To make sure that any health and safety
provisions in relation to staff are adhered to.
- To make sure staff have the, induction
training, equipment, support and supervision (non clinical) necessary to do
their job.
- Work with Operations Management team and
Associate Director of Clinical Services to collate training plans into annual
service training plan
- To attend relevant training in relation to
managing others (e.g. Attendance at Work Policy etc.) and ensure all HR
procedures in relation to staff managed are carried out.
-
Where
performance, conduct, ill health or other HR issues arise with a member of
staff, to liaise with HR to ensure appropriate action is taken.
Clinical
Governance and Quality Assurance
- To realise the importance of confidentiality
when dealing with patients and staff,
particularly when giving or receiving information over the telephone in
accordance with the Data Protection Act.
- Maintain the high standards of the service
by contributing towards individual, team and service objectives and acting at
all times in the best interest of patients.
- To accurately collect, collate and input
data to Information Systems as required by procedures to ensure that patient
database records are up to date and accurate.
- To participate in Individual Performance
Review and Personal Development plans on an annual basis and to undertake
training and development as
- identified within these discussions and as
indicated by the requirements of the post.
Quality,
safety and service performance
- Support a culture of positive improvement
and learning from incidents, promoting innovation and collaboration within
teams.
- Report, manage and investigate operational
incidents (within the confines of outlined responsibilities) determining
lessons learnt.
- Support investigation into complaints and
dissemination of any learning or required improvement
- Ensure patient feedback mechanisms are
effectively utilized and reported across services and that patient/carer/public
feedback is shared with team members and is used to direct service improvement.
- Work with operational and business
intelligence team to collate data and
- Contribute to the development of internal
procedures that are focused on patient care, quality and safety
- Utilise quality improvement techniques to
support a quality improvement culture that is grounded in continuous
improvement and best practice
Finance
- Responsibility for specific service area of
workforce and to work with the operational management team to
help ensure service rotas are delivered within a budget (as delegated by the
Associate Director of Clinical Services)
Information
Governance
- Taurus Healthcare requires its staff to comply
with Information Governance related standards and policies at all times when
dealing with confidential information, which includes any information relating
to the business of the company and its service users and employees.
- All Taurus Healthcare staff are bound by a
duty of confidentiality and must conduct their duties in line with the NHS
Confidentiality Code of Practice, Data Protection Act and Freedom of
information Act.
- Post-holders must maintain high standards of
quality in corporate and clinical record keeping ensuring information is always
recorded accurately and kept up to date. The post holder must only access
information, whether paper, electronic or in other media, which is authorised
to them as part of their duties.
Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 210,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.
At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.
Taurus Healthcare offer many employee benefits, such as:
- Access to a generous NHS pension scheme with 23.78% employer contribution.
- 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
- Access to an extensive Employee Benefits Programme (Vivup) offering:
- 24/7 access to counselling services
- Salary sacrifice scheme for cars and bikes
- Access to a wide range of discounts from national retailers
- Access to the Blue Light extensive discount scheme.
Skills
Essential
- Excellent communication skills
- verbal (face to face and by telephone), and written (traditional and electronic)
- Good organisational skills
- to prioritise a busy workload and delegate appropriately and to manage
- Strong interpersonal skills with colleagues, staff, managers and other key stake-holders.
- Ability to multi task
- Able to use initiative to resolve problems.
- An effective and supportive manager of others
- Strong IT skills
- Experience of using EMIS web
- Able to accurately record and report on data
- Team work and co-operation to achieve optimal results
Other job requirements
Essential
- Compliance with legal and health care regulations and employment law
- Leading and Supervising. Takes accountability and exercises leadership, initiates action, gives direction and takes responsibility.
- The role requires regular travel between multiple sites across Herefordshire. Applicants must be able to independently meet the travel requirements of the post.
Personal Qualities and Attributes
Essential
- Influencing. Gains clear agreement and commitment from others by persuading, convincing and negotiating
- Planning and organising plans ahead and works in a systematic and organised way.
Experience
Essential
- Previous experience in a healthcare environment and working with health care professionals
- Experience of managing or supervising staff
- Experience of working with confidential data in line with legislation and good distribution practice.
Desirable
- Experience of project planning and implementation
- Experience of writing reports
- Experience of working in an environment that operates as GDP compliant
- Project management experience
- Quality improvement experience
Qualifications
Essential
- Educated to A level (or equivalent experience)
Desirable
- Management or supervisory qualification
- Quality improvement trained e.g. QSIR
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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