Operations Manager

As Operations Manager, you will be responsible for

ensuring the practice operates effectively across its day-to-day services.

You will provide visible, supportive leadership

to the administrative and operational teams, whilst working collaboratively

with clinical colleagues to ensure that patient services are delivered safely,

efficiently and consistently.

Your responsibilities will include

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Supporting the day-to-day operational management

of the practice.

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Leading, supporting and developing

administrative and reception teams.

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Ensuring appropriate staffing levels and

effective workforce utilisation.

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Monitoring staff rotas, workload and service

capacity.

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Identifying operational pressures and

implementing practical solutions.

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Reviewing and improving processes to increase

efficiency and patient experience.

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Monitoring practice performance against agreed

KPIs and operational targets.

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Supporting the delivery of access, appointment

and demand-management initiatives.

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Working with clinical teams to improve patient

pathways and operational processes.

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Supporting the implementation of new systems,

processes and service developments.

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Ensuring practice policies and procedures are

implemented consistently.

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Supporting compliance with CQC, NHS contractual

requirements, health and safety and other relevant standards.

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Assisting with audits, inspections and

preparation for CQC requirements.

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Supporting the management of complaints,

incidents and significant events where appropriate.

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Identifying training and development

requirements within operational teams.

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Supporting recruitment, onboarding, performance

management and absence management.

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Working closely with HR and the Practice Manager

on people-related matters.

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Supporting effective communication across the

practice.

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Monitoring premises, facilities, equipment and

operational resources.

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Working with external partners, suppliers, PCNs

and other stakeholders as required.

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Producing operational reports and providing

management information to support decision-making.

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Contributing to wider practice improvement and

business development initiatives.

Rushden Medical Centre is a GP practice serving the community in and around Rushden. With a strong and diverse clinical team, the practice provides comprehensive, patient-focused primary care designed to meet the needs of a growing population.

We offer an extensive range of general medical services, including routine and urgent appointments, chronic disease management, health screening, and enhanced services delivered by our multidisciplinary workforce. Our size allows us to combine the accessibility of traditional general practice with the resilience and breadth of expertise found in larger clinical teams.

Rushden Medical Centre is committed to delivering safe, effective care while continually improving patient experience. We embrace innovation, support staff development, and work collaboratively with local health and social care partners to ensure high-quality, responsive services for our community.

Experience

Personal Attributes