Operations Lead

line management, direction and support of the Reception Team, the Care

Co-ordinator Team and the Rota Co-ordinator, including appraisals, identifying opportunities

for development and ensuring that their duties are performed effectively and to

the required standard for both patients and internal teams

regular team meetings

good working relationships with other teams and individuals in the organisation

Reception and GP rota coordination in order to maintain safe staffing levels during

periods of staff shortages and unexpected absences.

GP management

complex rota queries

the absence of the Deputy Practice Manager, handling patient concerns when they

attend on site or call into the Reception Team

patient complaints related to own teams

medical student placements

work on new systems and processes, guiding and supporting the team through

implementation of these processes

induction for GPs and own team members

of performance data against Key Performance Indicators

audits related to own teams duties

that processes and systems in own teams are documented, made available, are fit

for purpose, and are adhered to

attending and contributing to the monthly Leads Meeting and reporting operational

performance, pressures, and challenges

compliance and regulation within own team and supporting this across the

organisation

the postholder

We are a supportive, innovative, and

enthusiastic team passionate about delivering excellence in patient care, education, and whole

team wellbeing. We collectively enjoy

our jobs despite the challenges in the NHS and have a great team, inspiring

each other and embracing our differences.

There are extensive property

developments taking place around us so we are constantly adapting to meet our patient demand.

We are a town-based practice with rural dispensing branches with

over 19,000 registered patients over 4 sites.

The main site is in Cullompton, only 20 minutes drive from the vibrant

city of Exeter and very close to the M5.

Experience

Essential: - Please see attached Person Spec

Desirable: - Please see attached Person Spec