Operations and Workforce Lead Phoenix Health PCN

Phoenix Health PCN is seeking an experienced and motivated PCN Operations & Workforce Lead to play a pivotal role in supporting the delivery of high-quality primary care services across our network.

Working closely with the Clinical Director, PCN Manager and Practice Managers, you will provide operational leadership, workforce coordination and project support to ensure our services are delivered effectively and efficiently. This is an excellent opportunity for someone with experience in healthcare operations, workforce planning, or project management who is passionate about improving patient care.

You will lead on workforce planning, support the development and deployment of our multidisciplinary workforce, oversee service improvement projects, and provide meaningful performance analysis to support informed decision-making across the network.

Coordinate the day today operational delivery of PCN services and programmes.

Support the implementation of PCN priorities and strategic objectives.

Develop and improve systems and processes to enhance efficiency across the network.

Monitor progress against agreed workplans and objectives.

Identify operational risks and support timely resolution.

Lead and support quality improvement and service development initiatives.

Lead workforce planning activity across the PCN.

Coordinate the effective deployment and utilisation of ARRS-funded roles.

Monitor workforce capacity, productivity and utilisation.

Support recruitment, onboarding and retention initiatives.

Work closely with practices to identify workforce gaps and opportunities for improvement.

Produce workforce reports and recommendations to support strategic decision-making.

Support workforce development and training programmes.

Monitor delivery against contractual requirements and PCN priorities.

Analyse workforce and service performance data to identify trends and opportunities.

Support the development of performance dashboards and reporting frameworks.

Prepare reports and provide assurance to the Clinical Director and PCN Board.

Coordinate the implementation of new services, projects and initiatives.

Support transformation and service redesign programmes.

Monitor project milestones, risks and outcomes.

Facilitate collaborative working across practices and stakeholders.

Champion a culture of continuous improvement.

Experience working within healthcare, primary care or NHS environments.

Experience in workforce planning, operational management or service delivery.

Strong organisational and project management skills.

Excellent communication and stakeholder engagement abilities.

Ability to analyse, interpret and present performance data.

This is an exciting opportunity to help shape the future of primary care services across our network. You'll play a key role in developing services, supporting our workforce and making a real difference to both patients and practices across Buckinghamshire.

Phoenix Health PCN brings together three GP practices across Buckinghamshire working collaboratively to deliver more coordinated, accessible, and proactive healthcare for our local communities.

Our multidisciplinary team includes Health and Wellbeing Coaches, Clinical Pharmacists who support safe and effective medicines management, Pharmacy Technicians who assist with repeat prescribing and medication reviews, Care Coordinators who help patients navigate health and social care services, and Paramedics who provide timely assessment and urgent care within the community.

As demand grows and the needs of our population become increasingly complex, we are committed to strengthening our workforce further. We aim to expand our team with dedicated professionals who can help us provide tailored support to our most vulnerable patients such as those who may struggle with long-term conditions, frailty, social isolation, or barriers to accessing care. Our goal is to enhance continuity of care, improve patient outcomes, and ensure that everyone receives the right care at the right time.

Qualifications

Essential: - Educated to GCSE Standard; - Evidence of continuing professional development.

Experience

Skills and knowledge

Personal Attributes