Operations and Compliance Lead

• Maintain oversight of the condition, safety, security and functionality of all three practice premises.
• Coordinate and monitor practice maintenance, ensuring issues are identified, prioritised and resolved appropriately.
• Arrange and oversee appropriate servicing, inspection and maintenance contracts, using competent and appropriately qualified contractors where required.
• Liaise with tradespeople, contractors, suppliers and external organisations and ensure work is completed to an appropriate standard and within agreed timescales.
• Oversee cleaning arrangements, window cleaning, carpet cleaning, waste management, shredding and other premises-related contracts.
• Manage and monitor issues relating to drainage, plumbing, boilers, lifts, car parks and other building infrastructure.
• Maintain appropriate records of servicing, inspections, certificates, contracts and remedial works.

• Support the practice in meeting its obligations under relevant health and safety legislation, CQC requirements, NHS England guidance and other statutory or contractual requirements.
• Coordinate annual health and safety, security, access/egress and clinical waste audits, ensuring that recommendations and actions are appropriately addressed.
• Maintain and review relevant risk assessments, including COSHH and premises-related risks.
• Oversee fire safety arrangements, including servicing of fire equipment and completion of required checks.
• Coordinate Legionella monitoring and testing and ensure appropriate remedial action is taken where required.
• Ensure appropriate arrangements are in place for PAT testing, medical device calibration, centrifuge servicing and other equipment checks.
• Maintain oversight of infection prevention and control requirements relating to the practice environment and premises.
• Ensure appropriate records and evidence are maintained to demonstrate compliance during internal and external audits or inspections.
• Escalate significant risks, compliance concerns or overdue actions promptly to the Practice Manager.

• Maintain an up-to-date compliance schedule covering statutory inspections, servicing, testing, audits, certificates and contractual requirements.
• Monitor requirements arising from CQC, NHS England, the GMS contract, local commissioning arrangements, legislation, statutory guidance and national primary care requirements.
• Coordinate the review and updating of relevant practice policies and procedures.
• Monitor and action relevant alerts, including NHS, cyber security, safety and operational alerts.
• Ensure that appropriate evidence is retained to demonstrate that required actions have been completed.
• Coordinate relevant premises documentation including EPC/DEC requirements, EIHR and six-facet survey inspections.
• Ensure appropriate arrangements are in place for music licensing, waste transfer documentation and other statutory or contractual obligations.

• Maintain oversight of premises security across all three sites.
• Manage keyholder arrangements and ensure appropriate access controls are maintained.
• Oversee alarms and other security systems, including servicing and maintenance.
• Coordinate security audits and ensure identified actions are addressed.
• Identify premises-related risks that could affect service continuity and escalate these appropriately.
• Work with the Practice Manager and wider Leadership Team to support business continuity and resilience arrangements.

• Maintain an accurate practice asset register and ensure appropriate servicing, maintenance and replacement arrangements are identified.
• Coordinate calibration and servicing of relevant clinical and non-clinical equipment.
• Ensure equipment requiring specialist inspection or maintenance is referred to appropriately qualified providers.
• Oversee maintenance of equipment such as wheelchairs, couches and centrifuges.
• Monitor the condition of practice infrastructure and identify potential future maintenance or replacement requirements.

• Maintain a central record of premises, facilities, compliance and maintenance contracts.
• Undertake regular supplier and contractor reviews to ensure services remain appropriate, effective and value for money.
• Obtain quotations and arrange contractors where specialist work is required, in accordance with practice procedures.
• Ensure contractors provide appropriate certification, documentation and evidence of completed work.
• Monitor contractor performance and escalate concerns where standards or timescales are not met.
• Coordinate annual rent reviews and liaise with relevant landlords or property representatives as required.

• Support implementation and ongoing development of the practice Green Plan.
• Identify opportunities to improve environmental sustainability, energy efficiency, waste management and resource use across the practice.
• Monitor relevant premises and environmental requirements and support the practice in meeting applicable NHS and local expectations.

• Maintain effective compliance and risk registers, ensuring actions have clear ownership and deadlines.
• Provide regular updates to the Practice Manager and Leadership Team on outstanding compliance actions, risks and areas requiring investment.
• Prepare appropriate documentation and evidence for CQC inspections, audits, reviews and internal governance processes.
• Ensure that compliance information is accurate, accessible and kept up to date.
• Work collaboratively with clinical and operational leads where compliance responsibilities overlap.
• Support the practice in developing a culture where health, safety, compliance and risk management are everyone's responsibility.
• Undertake other duties commensurate with the role and level of responsibility, as required by the GP Partners or Managing Partner.

• Act as an active member of the Mortimer Medical Practice Leadership Team.
• Work collaboratively with the Practice Manager, Assistant Practice Manager and other managers and clinical leads.
• Provide practical advice and guidance to colleagues on premises, operational and compliance matters.
• Take ownership of issues within the scope of the role and follow them through to resolution.
• Identify opportunities to improve systems, processes and the working environment.
• Maintain confidentiality and comply with practice policies and procedures.
• Attend all relevant leadership and wider practice meetings as required.

Essential

• Excellent organisational and time-management skills, with strong attention to detail.
• Ability to maintain effective compliance schedules, records and action plans.
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues, contractors and external organisations.
• Ability to coordinate and manage contractors and suppliers effectively.
• Strong problem-solving skills, with a practical and solutions-focused approach.
• Ability to identify potential risks and take appropriate action or escalate where necessary.
• Good general IT skills and confidence using digital systems to maintain records and monitor compliance.
• Ability to interpret policies, guidance and regulatory requirements and translate these into practical actions.
• Ability to prioritise and manage multiple tasks across three sites.

Desirable

• Knowledge of CQC requirements and the regulatory environment within general practice.
• Knowledge of NHS England and primary care contractual requirements.
• Experience using compliance management systems or digital audit platforms.
• Experience of developing risk registers, compliance trackers or audit programmes.

Essential

• Highly organised, methodical and conscientious.
• Proactive, reliable and willing to take ownership of issues from identification through to resolution.
• Practical and resourceful, with the confidence to find solutions rather than simply identify problems.
• Strong attention to detail and commitment to maintaining accurate records and evidence.
• Approachable and able to build positive working relationships with colleagues at all levels.
• Confident and professional when dealing with contractors, suppliers and external organisations.
• Able to work independently while recognising when to seek guidance or escalate concerns.
• Calm and resilient, with the ability to manage competing demands in a busy environment.
• Committed to high standards of safety, compliance and patient care.
• Flexible and willing to travel between all three practice sites as required.
• Comfortable being a visible and active member of the Leadership Team.

Desirable

• A genuine interest in improving the working environment and operational efficiency of the practice.
• An interest in sustainability and reducing the environmental impact of healthcare services.
• Experience of working in a rural or community-focused organisation.

Essential

• Experience of working in an operational, facilities, compliance or administrative management role.
• Experience of coordinating contractors, suppliers and external organisations.
• Experience of maintaining records, schedules, certificates and compliance documentation.
• Experience of identifying issues, assessing risks and ensuring appropriate actions are completed.
• Experience of managing competing priorities and working to deadlines.
• Experience of working collaboratively with colleagues across an organisation.

Desirable

• Experience within primary care, healthcare or another regulated environment.
• Experience of working with CQC requirements or other healthcare regulatory frameworks.
• Experience of premises management across multiple sites.
• Experience of coordinating health & safety, fire safety, Legionella, COSHH or infection prevention and control requirements.
• Experience of working with NHS England, ICBs or other healthcare commissioning organisations.

Essential

• This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.
• We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Desirable

• Health & Safety qualification or training.
• IOSH, NEBOSH or equivalent qualification.
• Qualification or training relating to facilities, compliance, risk management or infection prevention and control.