Operations Administrator

Responsible for the overall management and smooth running of the practice, ensuring effective operational delivery, staff performance and high standards of patient care.

1. Operational Management: Overseeing day-to-day practice operations, ensuring staff fulfil their responsibilities and services run efficiently.

2. Quality and Compliance: Ensuring compliance with CQC standards, NHS contractual obligations, QOF requirements and practice policies and procedures.

3. Staff and HR Management: Directly managing administrative, clerical and nursing leadership staff, overseeing recruitment, induction, job descriptions, appraisals, staff development, training, wellbeing and HR matters.

4. Governance and Development: Leading the development and implementation of practice policies, procedures, reports, the Practice Development Plan (PDP) and continuous improvement initiatives.

5. Performance and Training: Ensuring staff have the appropriate skills, training and support to perform their roles effectively, including mandatory training and ongoing professional development.

6. Patient Services and Experience: Overseeing patient services, managing complaints, promoting online services and ensuring effective communication with patients and staff.

7. Strategic and Financial Oversight: Managing procurement of equipment and services, supporting the strategic development of the practice and ensuring resources are used effectively.

8. Leadership and Communication: Leading practice meetings, preparing agendas, coordinating projects, managing internal and external communications and representing the practice at external meetings.

Well Street Surgery has a friendly, welcoming and supportive multidisciplinary team serving a diverse patient population of over 13,000 patients in Hackney. As an established training practice, we have a strong emphasis on learning, professional development and collaborative working.

Our team includes 13 GPs, physiotherapists, a Physician Associate, Women's Health Nurse, experienced senior nursing team, Clinical Pharmacist, Diabetes Nurse Specialist and a wider range of healthcare professionals.

We are supported by a dedicated and hardworking administrative and reception team, with secretarial support to assist with referrals and clinical administration, allowing our clinicians to focus on delivering high-quality patient care.

We pride ourselves on creating a positive working environment where colleagues feel supported, valued and encouraged to develop their skills.

Experience

Desirable: - Knowledge of NHS primary care contracts, QOF and CQC requirements.; - Experience of implementing change, improving practice processes and managing projects.

Qualifications

Desirable: - Desirable:; - - AMSPAR qualification.; - - PRINCE2 project management qualification.