Operational Service Manager

• To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
• Achieve an agreed set of performance targets.
• Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of clinical and cost effectiveness.
• To contribute in the planning and delivery of service objectives.
• Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, effective communication of recommendations and closely monitoring actions to ensure they are fully implemented
• To be part of on call manager rota.

• Work effectively within the Leadership Team facilitating trust, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
• Achieve a defined set of performance targets, in accordance with contractual requirements and the performance framework for Monitor, the Care Quality Commission, and other relevant statutory and professional bodies.
• Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings, ensuring maximum value in terms of clinical and cost effectiveness.
• To actively contribute in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness.
• Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, disseminating recommendations and monitoring that actions are fully implemented

• 70% highlighting flexible working opportunities as a key point for satisfaction at work
• 79% reporting feeling able to make suggestions to improve the work within their team

Essential

• Educated to degree/ diploma level with a relevant qualification or equivalent experience
• Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level

Essential

• Extensive experience of and demonstrable achievement in managing health/social care services
• Management of resources and good track record with change management, efficiency savings and financial recovery plans
• Experience of modernising services without additional resources
• Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
• Experience of project management and imaginative planning
• Experience of managing a diverse practitioner team (multi site)
• Measurable track record in involving and motivating staff to improve performance.