Operational Lead - Unplanned Care

The Operational Lead has the day-to-day responsibility for the effective and efficient clinical and operational management of the Neighbourhood Core Community Services. This will include accountability for workload allocation, capacity management, professional leadership, development of data and quality information, and direct line management of the Band 7 Community Practitioner leads within the team.The post holder will support the Clinical Service Manager and Head of Clinical Service in delivering the requirements set out within the service specification, to ensure the delivery of evidence based, community healthcare service 24hours a day, 7 days a week.

The post holder will be a highly experienced registered professional, who has the ability to support the transformation of local community services. They will be familiar with the national agenda to modernise clinical careers and have an ability to translate the organisational clinical strategy to increase community healthcare provision into local practice and ensure that the workforce is fit for purpose and has the skills and competence that ensures the delivery of a service that meets the requirements set out within the service specification.

The role is approximately 20% clinical and there is an essential requirement for the postholder to hold a current professional registration as either a Registered Adults Nurse or AHP.

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Qualifications

Desirable: - Post Graduate masters level modular training

Experience

Desirable: - Experience of managing a budget; - Experience of managing and investigating complaints; - Experience of managing and investigating serious incidents

Skills

Essential: - Experience of implementing change management programmes e.g. service development; - Demonstrate advanced leadership & management skills

Desirable: - Advanced computer literacy

Other

Essential: - Experience of electronic clinical systems

Desirable: - Experience of delivering a mobile working solution