Operational Administrator

• Participate in a rota to ensure the hub has administrative cover between 08:00 and 17:00 on weekdays across all functions within the hub; reception, back office and ward (when role is based within Waveney)
• To support Senior Care Coordinator in managing clinical staff off duties, ensuring agreed staffing levels maintained
• Provide an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer / patient centred approach in line with ECCH signature behaviours
• Booking / rebooking of patients presenting to reception, including waiting list management for clinic based services, in line with 18 week wait guidelines and in accordance with clinician instruction. To escalate to Senior Care Coordinator any applicable patient pathway which cannot be managed within 18 weeks
• Carry out activities to support clinical triage of referrals and track patients through care pathways across primary, secondary and acute settings
• Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems
• Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately
• Manage recording of sickness reporting, ensuring documentation is available for line managers in a timely manner
• Manage recording of agreed annual leave, inputting information into off duties in a timely manner to ensure the most up to date information is available
• To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations
• To prioritise calls requiring immediate attention of a clinician or outside agency
• Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary
• Order and maintain adequate clinical and office supplies for all required teams within the hub reporting any issues with stock availability to Senior Care Coordinator
• Provide general and administrative support to team, monitoring S1 for any administration requests
• Visit other sites as required to ensure service continuity
• Clinic preparation to ensure all required documentation is available for clinical staff
• Arrange and support meetings, take minutes and/or action notes
• Carry out health and safety tasks including the role of Fire Marshal
• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Essential

• *Educated to GCSE "C" or equivalent level with 5 GCSE's including English, Maths & IT
• *Standard keyboard skills equivalent to RSA II.
• *Knowledge of and proficient in the use of Microsoft word and Excel

Essential

• *Previous experience of dealing with patients in the NHS or similar
• *Previous experience of dealing with complaints
• *Ability to prioritise own workload and act independently

Essential

• SKILLS AND KNOWLEDGE
• *Excellent IT Skills including email use of internet
• *Excellent written and verbal communication skills
• *Good organisational skills
• *Able to adopt a diplomatic approach
• *Problem solving
• *Aware of data protection and confidentiality
• PERSONAL ATTRIBUTES
• *Physical / mental capacity to concentrate for long periods.
• *Physical and mental capacity to deal with frequent interruptions.
• *Friendly cheerful attitude.
• *Team working.
• *Innovative.
• *Discreet.
• *Flexible
• *Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.