Office Administrator

1. Accurately recording messages and relaying to appropriate personnel;

2. Accurately recording visit requests and passing to the appropriate clinician;

3. Assisting clinical staff, when required;

4. Supporting junior colleagues;

5. Dealing with any complaints received in accordance with the Practice policy;

6. Awareness of all Practice policies and acting in accordance with them;

7. Reporting to, and assisting, senior members of staff;

8. Ensuring that Practice security is maintained and Health & Safety is adhered to;

9. Undertaking other duties as necessary.

Full training will be given

The main duties of the person appointed to this position will be the handling of patient requests, including queries, visits, and test results, along with clearing clinical tasks. They will be expected to represent the Practice professionally and conform to the standards of the Practice. A flexible attitude is needed, to work as a team, at times under pressure, always having consideration towards Partners, patients, and not least of all, colleagues.

New Southgate Surgery is located in Buxton Place, Leeds Road, which is just on the outskirts of the city centre. We are a busy and friendly practice with approximately 14,000 patients and we are a training practice. There is ample free parking on site and good local transport links.

Qualifications

Essential: - GCSE grade A-C (or 5-9) in English and Mathematics; - Word processing/computing skills or qualification

Experience

Desirable: - NHS working practices/working in General Practice; - SystmOne

Qualities/Attributes/Other