NWL CEG Clinical Facilitator

• Work collaboratively with borough-based Clinical Leads to implement and support practices, neighbourhood teams, and PCNs to deliver high-quality patient care
• Apply strong facilitation skills to engage practices and neighbourhood teams, embed clinically effective ways of working, promote best practice, and reduce unwarranted variation.
• Use knowledge of clinical systems (EMIS and SystmOne) to ensure practices and neighbourhoods can access and use appropriate resources.
• Provide support and training to help practices and neighbourhood teams to achieve improved outcomes against local service and population health objectives.
• Develop data-driven improvement plans for practices and neighbourhoods, providing facilitation and advice to meet quality improvement and contractual requirements
• Work closely with the multi-professional Clinical Effectiveness team to inform local benchmarking, neighbourhood prioritisation, and population health planning.
• Coordinate and manage practice and neighbourhood engagement meetings and visits to understand local challenges, agree improvement priorities, and support the adoption of best practice
• Analyse performance, capacity, demand, and population health data to assess progress and identify opportunities for collaborative working across neighbourhoods and the borough.
• Support change management by encouraging innovation and testing new approaches to care delivery.
• Act as project lead for defined borough-level clinical effectiveness workstreams.

Desirable

• Leadership or management qualification
• Project management qualification (e.g. PRINCE2)
• Training in leadership, facilitation, or change management
• Training in public health or population health management

Essential

• Experience of facilitating and supporting change working with operational teams to improve ways of working
• Demonstrated experience of co ordinating defined pieces of work or improvement activity within complex environments, under agreed direction or governance
• Experience of supporting the implementation of agreed processes and procedures, helping teams embed new ways of working
• Experience of engaging stakeholders, gathering feedback, and supporting change and improvement initiatives
• Experience of identifying, recording, and escalating risks and issues appropriately, contributing to logs and progress updates
• Experience of supporting budget monitoring or business planning activity, such as tracking expenditure or providing information, without financial accountability
• Experience of drafting reports, briefing papers, and correspondence for senior colleagues and stakeholders
• Experience of supporting and enabling staff through guidance, facilitation, or informal training activities

Desirable

• Leadership or management qualification
• Experience of working within Primary Care, including a demonstrable working knowledge of GP clinical systems (e.g. EMIS, SystmOne)

Essential

• Strong facilitation, organisation, and coordination skills, enabling teams to deliver agreed improvements in challenging environments
• Demonstrable working knowledge of quality improvement methodologies and service improvement tools, applied in a facilitative capacity
• Ability to collect, analyse, and present data from multiple sources to support improvement activity and informed discussion
• Ability to build and maintain effective working relationships across organisations and professional groups
• Confident communicator, able to adapt communication style in challenging or sensitive situations
• Ability to support project delivery using recognised project management tools and approaches (e.g. PRINCE2), without ownership of projects or programmes
• Ability to plan and prioritise own workload, managing multiple pieces of work to agreed timescales
• Ability to produce clear documentation, including action plans, reports, and summaries, to tight deadlines
• Excellent IT skills, particularly in Microsoft Office, including advanced use of Excel to analyse and summarise data

Desirable

• Good understanding of Primary Care, including the role of national and local services in patient care and practice finance
• Knowledge of clinical coding systems (e.g. SNOMED) and ability to interpret relevant business rules
• Understanding of primary care data quality and its importance for service delivery and funding
• Strong working knowledge of clinical systems and tools (e.g. templates, searches) that impact practice performance
• Awareness of contracting and commissioning arrangements within Primary Care
• Numerate, with an understanding of practice finance and funding mechanisms (e.g. QOF) sufficient to support improvement work

Essential

• Enthusiastic, flexible, and proactive, with a positive and solution focused approach to work
• Able to travel and work at place within new GP practices on a weekly basis
• Relationship focused and keen to build direct trusted relationships with both clinical and non-clinical members of place-based teams
• Able to work effectively as part of a team and support others
• Resilient and able to work effectively under pressure and changing priorities
• Self motivated and able to work with a high degree of autonomy within agreed parameters
• Strong interpersonal skills with the ability to build constructive, professional relationships