Non-Clinical Discharge Co-ordinator

• To support the delivery of high quality discharge and patient flow for patients with complex discharge planning needs in keeping the needs of the patient and their carer's, acting as the patients advocate when necessary.
• To liaise with the ward staff to identify patients with complex and multi -discharge planning needs which require intervention and work with the complex discharge co-ordinators to ensure all appropriate assessments/referrals are made and the patient's needs are met in a timely manner in order to prevent delays.
• Communicate and liaise with patients, relatives and carers, staff in community, social services, voluntary agencies etc to develop an optimum plan for the patient from the point of admission to discharge

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

• We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Essential

• Flexibility of approach- able to respond to competing pressures elsewhere in service
• Ability to use negotiation skills to reach shared goals
• Ability to communicate difficult or sensitive information to people who might be anxious or upset
• Recognises own limitations and how to escalate issues and situations
• Ability to travel as may be required to work on any BHT site

Essential

• Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings
• Clear and concise communication skills both orally and in writing

Desirable

• Experience of completing patient related assessments taking into account wishes of individual or carer.
• Able to organize and prioritise workload
• Knowledge of Data Protection Act, 1998 and other Trust Policies and Procedures
• Knowledge of Microsoft Package
• Knowledge of Trust Information System

Essential

• Experience of working in an environment dealing with highly confidential data
• Evidence of good problem solving skills; ability to think laterally and creatively under pressure
• Experience of working within The NHS, Private Sector or Local Authority