NL PCN Enhanced Access Administrator
North Lewisham Primary Care Network
London, SE14 6LD
Salary
£26,000 to £30,000
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
PCNs are required to provide enhanced access appointments outside the ordinary work hours, usually between the hours of 6.30pm to 8pm Mondays to Frida...
To provide administration support and reception
services to the Enhanced Access Service.
To provide administration support and reception
services for the additional clinical services or clinics provided by the PCN
including call/recalls to patients.
Responsible for providing the Enhanced Access Service
remote booking ledgers within EMIS.
Ensure appropriateness of appointments in compliance
with the inclusion criteria
Advise PCN Practices of any inappropriate bookings for
the Enhanced Access Service
Follow-up assigned tasks from clinicians such as
referrals.
Book or arrange referral appointments using the
electronic referral system (e-RS) and action/follow-up on the e-RS worklists,
enquiries and alerts.
Alert the Enhanced Access team to any changes to
schedule.
Co-ordinate and minute the EAS weekly/monthly
meetings/briefing sessions
actively input into
the development of new and existing services and resources.
Communicate any changes to the Enhanced Access Service
to the participating practices
Communicate and complete stock take for Enhanced
Access Service consumables.
Manage data bases and spreadsheets and collation of
information.
Ensure reporting templates are kept updated with
accuracy.
The Context
North Lewisham Primary
Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse
population made up of 10 GP Practices serving a population of over 90,000
patients.
Health inequality
impacts our patients: North Lewisham has higher than average levels of
deprivation and BAME populations and poorer health outcomes.
NLPCN is committed to
tackling health inequality as a priority. We have developed a program of work
to improve trust and engage with our local community, training our GP surgeries
and staff to improve access for patients, improving our communication to
patients about service changes and health promotion and improving the
monitoring of those suffering from health inequality to drive our strategy.
The Waldron is a community
hub hosting various NHS services, it focuses on health and wellbeing promotions
and link with community.
We expect all our
staff to share the values that are important to the PCN:
Equity of quality
and equity of access for all residents in and around North Lewisham
Providing
proactive, personalised and coordinated care
Protecting and
supporting general practice whilst also supporting transformation
Collaborating and
engaging with others to spur on innovation and sustainable working.
Key
Professional Working Relationships
PCN Clinical Director
PCN Managing Director
PCN Deputy Operations Manager
GP Lead for Health
Inequalities
Administration staff and Practice Mangers for the 10 PCN-member GP
surgeries
The occupants/services in the Waldron Health Centre
Clinical staff including nurses and doctors who frequently provide
clinical services during EA and other clinical sessions
Waldron Health Centres Security/Buildings officer
PCN ARRS team members who include Social Prescribers and Community
Link Workers, care coordinators, health and wellbeing coaches, mental health
and wellbeing coaches, a health practitioner, etc
The aim of the
NLPCN is to offer high quality patient-centred healthcare which is committed to
bringing together GP practices so that they can more effectively work with
others.
Our ambition is
to reduce inequalities in healthcare and improve the quality of health and
wellbeing throughout North Lewisham through increased access to high quality,
integrated health and social care.
As a PCN, NLPCN
operates as part of the local accountable integrated care system, working and
collaborating with GP practices, a wide range healthcare professionals, social
services professionals as well as local community groups. This enables us to
not only focus on direct health services but also on the social and other
issues that impact on health thereby enhancing the health and wellbeing of
patients and community.
Qualifications
Essential
- Minimum of 5 GCSEs /O levels
- Evidence of ongoing learning
- Demonstrable commitment to professional and personal development
Desirable
- -ECDL qualification
Experience
Essential
- Experience with EMIS is crucial, with tasks and referrals experience
- Working co-operatively across organisational systems
- Experience of working with highly confidential, sensitive or contentious information
- Strong organisational and time management skills and evidence of working in a systematic manner
- Ability to work autonomously managing specific aspects of the service
- Skills for communication on complex information and administrative matters requiring developed interpersonal and oral/written communication skills
- Understanding confidentiality and data protection
- Experience of working in the NHS
Desirable
- Minimum of 2 years administration experience in any setting
- Experience of working with local North Lewisham community
- Experience of General Practice
Knowledge and Skills
Essential
- Excellent time management and organisational skills
- Excellent interpersonal skills
- Ability to work effectively as a team member and independently.
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills.
- IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
- Ability to multitask.
Desirable
- Knowledge of local health services/providers
- Competency and interest in digital solutions to health and be able to promote these
Qualities/Attributes
Essential
- Kindness- a commitment to improving patient care
- Going the extra mile
- Flexibility
- Resourceful
- Common sense
- Resilience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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