Neighbourhood Development and Service Improvement Coordinator
Moorlands Surgery
Darlington, DL3 7JRView on map(opens Google Maps in a new tab)
Salary
£32,073 to £36,245
Contract
Permanent
Hours
Not specified
Closing date
6 November 2026
17 days leftJob description
The PCN Neighbourhood Development and Service Improvement Coordinator will provide dedicated operational capacity to support the development, coordina...
Working under the direction of
the PCN Business and Governance Manager, the postholder will coordinate agreed Neighbourhood and Integrated Neighbourhood Team (INT) workstreams, support
engagement between member practices and partner organisations, undertake
structured reviews of PCN-funded and commissioned services, and coordinate the
implementation and monitoring of agreed service improvements.
The postholder will work with
a high degree of organisation and initiative within clearly defined delegated
authority. The role will identify issues, analyse information, coordinate
actions, and develop recommendations, while escalating matters requiring
strategic, contractual, financial, workforce, or governance decisions through
the appropriate PCN arrangements.
The post is an ARRS-funded
role and will be delivered in accordance with the approved scope of the role
and applicable Network Contract DES, and local commissioning requirements.
Key Working Relationships
PCN Executive Board and Management Team.
Practice Managers and staff across the 11
member practices.
Integrated Neighbourhood Team (INT) delivery
groups and neighbourhood partners.
(CDDFT), Darlington Borough Council (DBC), Primary Healthcare Darlington (PHD),
Tees Esk and Wear Valleys NHS Foundation Trust (TEWV), and the voluntary,
community, and social enterprise (VCSE) partners.
Commissioners and other stakeholders relevant
to agreed workstreams.
Coordinate agreed PCN actions and workstreams
arising from neighbourhood and INT delivery arrangements.
Attend relevant operational meetings and
delivery groups on behalf of the PCN where delegated, ensuring actions,
decisions, and timescales are accurately captured and followed through.
Maintain effective systems for tracking
actions, projects, risks, and stakeholder commitments, proactively following up
agreed actions and helping maintain momentum across PCN and neighbourhood
workstreams.
Support translation of agreed neighbourhood
priorities into practical actions for general practice and PCN services.
Help strengthen operational links between
general practice, PCN services, and wider neighbourhood partners.
Act as an operational link between the PCN and
member practices for agreed neighbourhood and service-improvement work.
Ensure practice perspectives are accurately
reflected in service reviews, project planning, and neighbourhood discussions.
Communicate agreed updates, actions, and
implementation requirements clearly and consistently across practices.
Support engagement activity while recognising
that decisions on behalf of individual practices remain with the appropriate
practice or PCN governance arrangements.
Coordinate a structured programme of reviews of
PCN-funded and commissioned services.
Review available information relating to
activity, demand, capacity, utilisation, access, outcomes, variation, and
stakeholder feedback.
Identify gaps, duplication, operational
barriers, and opportunities to improve pathways, integration, productivity, and
patient access.
Work with relevant leads and stakeholders to
develop proportionate improvement plans with clear actions, measures, and
timescales.
Track agreed service improvements to ensure
actions are completed and promptly raise any delays, risks or problems.
Support evaluation of implemented changes,
including whether intended benefits and outcome measures are being achieved,
and capture learning to inform future service development.
Coordinate agreed PCN projects from planning
through implementation and review.
Develop and maintain project documentation
including objectives, milestones, actions, risks, issues, dependencies and
outcome measures.
Support the identification of intended benefits
and proportionate outcome measures for improvement projects, monitoring
progress against agreed measures.
Coordinate input from practices, PCN services
and partner organisations, ensuring agreed actions are followed up and
identifying where delays or decisions in one area may affect progress
elsewhere.
Identify risks or barriers early and escalate
appropriately with options or recommendations where possible.
Support with producing clear reports, briefings,
and presentations.
Use qualitative and quantitative information to
support service review, improvement planning, and monitoring.
Collate information from appropriate sources,
check data quality, and present findings in an accessible format.
Support development of meaningful service
measures, dashboards, or monitoring arrangements where agreed.
Identify trends, variation, and emerging issues
and support evidence-informed recommendations.
Handle information in accordance with
confidentiality, information governance, and data-protection requirements.
Build effective working relationships across
practices and with neighbourhood partners.
Facilitate meetings, workshops, or
task-and-finish activities when required, ensuring outputs and actions are
clear.
Communicate professionally with stakeholders at
different levels and adapt information to the audience.
Support collaborative problem-solving where
pathways or services cross organisational boundaries.
Work within delegated authority and agreed
governance arrangements.
Maintain accurate records and provide
appropriate reporting and assurance on assigned workstreams.
Escalate matters requiring strategic,
contractual, financial, workforce, or governance decisions to the PCN Business
and Governance Manager and/or appropriate PCN governance arrangements.
Do not commit the PCN or member practices to
expenditure, contractual obligations, workforce changes, or strategic decisions
without appropriate authorisation
Identify and escalate risks, conflicts,
safeguarding concerns, or information-governance issues in accordance with
relevant procedures.
Participate in induction, mandatory training,
appraisal, and continuing professional development relevant to the role.
Contribute to an inclusive, respectful, and
improvement-focused working culture.
Comply with relevant policies and procedures,
including confidentiality, data protection, equality, health and safety, and
safeguarding.
Undertake other duties consistent with the
scope and level of the post as reasonably required.
Network (PCN) brings together 11 GP practices across Darlington to work
collaboratively to improve the health and wellbeing of our local population. We
work across practice boundaries and alongside wider health, community and voluntary
sector partners to develop services that respond to local need and make a real
difference to patients and communities.
Our PCN workforce includes a
growing range of roles that work alongside general practice teams, supporting
prevention, personalised care, improved access, and joined-up care. We are
committed to developing our workforce, encouraging innovation, and creating
opportunities for colleagues to use their skills to improve services across
Darlington.
becoming part of a collaborative and evolving primary care team, with the
opportunity to work across organisations, build strong local partnerships, and
contribute directly to how services are developed and delivered for the people
of Darlington.
Click here to find out more https://www.darlingtonpcn.co.uk/about-us/
Knowledge and Understanding
Essential
- Understanding of the principles of service improvement and the importance of reviewing whether changes have achieved the intended outcome.
- Understanding of collaborative working and the need to coordinate effectively across different teams and organisations.
- Understanding of the importance of confidentiality, information governance, data protection, and appropriate information handling.
- Understanding of equality, inclusion, and the importance of considering different population needs when developing or improving services.
- Understanding of professional boundaries, delegated responsibility, and when an issue requires escalation.
Desirable
- Understanding of Primary Care Networks and the role of general practice within the wider health and care system.
- Awareness of Integrated Neighbourhood Teams and the developing approach to neighbourhood health and integrated working.
- Awareness of health inequalities and the wider factors that influence people's health and access to services.
- Understanding of quality improvement or project-management approaches
Experience
Essential
- Experience of coordinating activities, projects or pieces of work involving different teams, services, or stakeholders.
- Experience of taking responsibility for agreed actions, following these through, and helping ensure work is completed within agreed timescales.
- Experience of working with a range of colleagues and stakeholders, and building effective working relationships.
- Experience of identifying operational issues and contributing to improvements in services, processes, or ways of working.
- Experience of managing a varied workload and balancing competing priorities.
- Experience of producing clear and accurate written information, records, reports or updates.
- Experience of handling confidential or sensitive information appropriately
Desirable
- Experience of supporting service improvement, project delivery, transformation, or change initiatives.
- Experience of working in primary care, the NHS, health and social care, local government, or the VCSE sector.
- Experience of working across organisational or service boundaries.
- Experience of working with general practice or Primary Care Networks.
- Experience of gathering and analysing feedback from staff, patients, service users, or stakeholders.
- Experience of contributing to the review or evaluation of a service or pathway.
Organisation, Autonomy and Project Coordination and Personal Attributes:
Essential
- Excellent organisational and time-management skills.
- Able to coordinate several pieces of work simultaneously and prioritise effectively.
- Able to establish and maintain clear systems for tracking actions, deadlines, risks, and progress.
- Able to work independently and use initiative within agreed responsibilities and delegated authority.
- Able to proactively follow up agreed actions and maintain momentum without requiring continuous supervision.
- Able to recognise when an issue falls outside their responsibility or authority and escalate appropriately.
- Able to respond flexibly when priorities or circumstances change.
- High level of accuracy and attention to detail.
Desirable
- Experience of maintaining project plans, action logs, risk/issue logs, or similar project documentation.
- Experience of coordinating work across several sites, teams, services or organisations.
Qualifications
Essential
- Relevant qualification or equivalent knowledge and experience gained through care coordination, project or programme support, service improvement, primary care, health and care, public services or a related role.
- Evidence of continuing professional development and a willingness to undertake further training relevant to the role.
Desirable
- Training or qualification in project management, quality/service improvement, data analysis, or a related field.
- Relevant health, care, business administration, management, or improvement qualification
Service Improvement and Problem-Solving Skills
Essential
- Able to identify operational problems, explore possible causes, and contribute to practical solutions.
- Able to gather information from different sources and use it to develop an understanding of how a service, process, or pathway is working.
- Able to recognise where delays, decisions, or actions in one area may affect progress elsewhere.
- Able to contribute ideas and recommendations for improving services or ways of working.
- Able to monitor agreed improvements, follow up outstanding actions, and highlight delays, risks or issues requiring further action or escalation.
- Able to learn from feedback and adapt approaches where something is not working as intended.
Desirable
- Experience of using structured improvement techniques, audits, service reviews, process mapping, or similar approaches.
- Experience of supporting the implementation and evaluation of service changes
Data, Analytical and Digital Skills
Essential
- Comfortable working with numerical and written information.
- Able to collate information accurately from different sources.
- Able to identify themes, trends, variation, or gaps in information and communicate what these may mean in practice.
- Able to present information clearly to support discussion, improvement, and decision-making.
- Able to recognise the limitations of available data and seek clarification where appropriate.
- Confident using standard digital productivity tools, including word processing, spreadsheets, presentations, email and online meeting/collaboration systems.
- Able to organise and maintain electronic information and documentation accurately.
- Able to learn new systems and digital tools relevant to the role.
Desirable
- Experience of using data to support service improvement, performance monitoring, or evaluation.
- Experience of producing dashboards, reports, or other visual summaries of information.
- Experience of using spreadsheets to organise, analyse, or present information.
- Experience of project-management or task-tracking systems.
- Experience with primary care/NHS clinical or business information systems
Communication and Stakeholder Engagement
Essential
- Excellent written and verbal communication skills.
- Able to communicate confidently and professionally with people from different roles, organisations, and professional backgrounds.
- Able to build positive working relationships and encourage collaboration.
- Able to gather and accurately represent the views and experiences of different stakeholders.
- Able to prepare clear reports, briefings, presentations, meeting notes, and progress updates.
- Able to facilitate discussions or meetings and ensure agreed actions and responsibilities are clear.
- Able to communicate constructively where progress is delayed or where differing views need to be understood.
Desirable
- Experience of presenting findings or recommendations to multidisciplinary or senior groups.
- Experience of facilitating meetings, workshops, or improvement discussions involving different organisations.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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