MSK Clinical and Operational Manager

• Overall operational leadership of the MSK outpatient service across sites/localities
• Ensuring safe, effective, efficient, and high-performing service delivery
• Managing patient flow, access, triage, waiting lists, and capacity
• Delivering KPIs including RTT pathways, productivity, and activity targets
• Coordinating service planning and demand/capacity modelling
• Ensuring robust administrative systems for referrals, appointments, and data capture
• Advising senior leadership on operational pressures and risks
• Line management of senior clinicians, clinical leads, ATPs, psychologists, and wider MDT staff
• Recruitment, retention, workforce planning, and vacancy management
• Managing appraisals, supervision, probation, and performance reviews
• Oversight of sickness absence, disciplinary, grievance, and capability processes
• Developing workforce capability, succession planning, and staff wellbeing
• Supporting role redesign and workforce transformation
• Creating a positive, inclusive, and high-performing culture
• Leading governance, quality, and patient safety frameworks
• Managing incidents, complaints, risks, and learning actions
• Ensuring compliance with: - Trust policies
• CQC standards
• NICE guidance
• Infection prevention and safeguarding requirements
• Leading audits, quality improvement, and service evaluation
• Embedding evidence-based practice and outcome measures
• Leading service redesign and transformation programmes
• Developing and implementing MSK service strategies
• Supporting integration across: - Primary Care Networks
• Community services
• Acute trusts
• ICB/system partners
• Leading working groups and policy development
• Supporting prevention of hospital admissions and community-based care pathways
• Identifying service gaps and implementing improvement initiatives
• Managing delegated budgets alongside finance teams
• Monitoring expenditure and contributing to balanced budget delivery
• Supporting Cost Improvement Programmes (CIPs) and recovery plans
• Oversight of equipment purchasing, stock control, and resource allocation
• Assessing financial viability of service developments
• Supporting business cases and capital bids
• Monitoring service performance dashboards and trends
• Analysing data relating to: - waiting times
• demand
• outcomes
• staffing
• productivity
• Producing governance and contract reports
• Escalating risks and implementing recovery actions where needed
• Driving continuous improvement initiatives
• Leading training programmes and CPD across the MSK workforce
• Providing expert specialist advice across teams
• Supporting students, junior staff, assistants, and MDT colleagues
• Ensuring clinical supervision structures are robust
• Promoting advanced practice and evidence-based care
• Influencing professional standards and clinical strategy

Essential

• Recognized Physiotherapy degree and membership of professional society.
• HCPC registration
• Master's degree in advanced clinical education, or equivalent level 7 education or training relevant to role

Desirable

• Member of specialist interest group
• Post registration training in management/relevant clinical areas

Essential

• Awareness of developments in the NHS and service delivery
• Understanding of evidence-based practice and its implementation.
• Understanding of professional issues impacting on therapies within the Trust and the healthcare sector
• Understands the implications of Equal opportunities in practice
• Understanding of the importance of data collection and analysis.
• Able to work independently with excellent organizational and time management skills

Essential

• Substantial post-registration experience in MSK services, including experience in a relevant senior role.
• Evidence of previous service development innovations introduced into the service and evaluation of developments
• Experience of working in Multidisciplinary team, workforce development and skill mix
• Experience of People management i.e. recruitment, supervision, appraisal, annual leave etc.
• Experience of developing and delivering training
• Experience of managing a team and supervising junior staff and students
• Experience of clinical audit / research or quality issues

Desirable

• Budget management and business planning