Mortuary and Bereavement Assistant

Provide cross-site support across Bereavement and Mortuary services, acting as a first point of contact for families, staff, and external agencies. Maintain accurate records in line with Trust policy, GDPR, and legal requirements. Liaise with Registrars, Coroner's Office, Medical Examiners, and clinical teams to ensure timely completion of documentation.

Coordinate family visits and ensure safe handling and release of the deceased and patient property. Assist with funeral arrangements and bereavement processes, including post-mortem consent (after training).

Undertake mortuary duties including booking-in, identification checks, preparation for viewing or release, and support to post-mortem activity. Maintain cleanliness and safety of facilities and equipment, participate in on-call rota, and support eye retrieval (after training).

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Qualifications

Essential: - HND or equivalent

Experience

Essential: - Evidence of organisational skills in all 3 categories (self, others, workload); - Previous administration experience

Desirable: - Experience of dealing with deceased persons and bereaved families

Knowledge

Essential: - General awareness of health & safety

Skills

Essential: - Evidence of effective oral communications skills

Desirable: - Keyboard skills; - Evidence of ability to write coherent documents; - Good teamwork skills; - Ability to work independently without supervision

Other

Desirable: - Hospital administration and finance arrangements; - Evidence of progression in knowledge and career; - Positive attitude towards change