Mindline supervisor with line manager responsibilities

timely advice, guidance and support to call handlers employee and volunteers,

including support with complex, distressed or high-risk contacts.

regular, structured line management to designated employee and volunteers,

including one-to-one meetings, well-being conversations and agreed follow-up

actions.

Set

clear objectives and expectations, monitor progress and provide constructive,

evidence-based feedback.

Work

within Mind in Somerset policies, procedures, delegated authority and agreed

service standards.

Respond

to safeguarding and risk concerns in accordance with organisational procedures

and escalate without delay where required.

Contribute

to the continuous development of Mindline services and associated digital

support offers.

operational themes, risks and improvement opportunities and share these clearly

with the Mindline Project Lead & Mindline Operations Manager.

Act in

accordance with Mind in Somersets values, policies and commitment to equity,

diversity, inclusion and anti-discriminatory practice.

Take

reasonable care for personal health and safety and that of colleagues,

volunteers and people using the service.

To provide operational leadership for the Mindline family of helpline shifts across the 24/7 services and other out-of-hours specialist helplines, ensuring that services are delivered safely, effectively and consistently, including covering periods of leave, and that call handlers, staff and volunteers receive appropriate guidance and support.

To provide line management to designated Mindline employee and volunteers, supporting their wellbeing, performance, attendance, development and contribution to the service.

Mind in Somerset is a local mental health charity and part of the national Mind network, providing emotional wellbeing and mental health support across Somerset. It exists to ensure that anyone experiencing mental health difficulties has access to advice, support, and services that improve wellbeing and quality of life.

It operates a wide range of services including helplines, digital support, peer groups, one-to-one support, wellbeing hubs, and community-based activities, working both independently and in partnership with NHS and voluntary sector organisations.

Experience