MHSPA Mental Health Advisor
West London NHS Trust
London, UB1 3EUView on map(opens Google Maps in a new tab)
Salary
£33,262 to £36,027
Contract
Fixed-Term
Hours
Not specified
Closing date
18 September 2026
7 days leftJob description
The role of Mental Health Advisor (Telephone Support) offers an exciting opportunity to make a real difference every day. You'll be at the heart of ou...
The West London NHS Trust Single Point of Access (SPA) provides 24/7 mental health support for people in crisis, as well as carers and professionals seeking advice.
As a Mental Health Advisor, you'll be the first point of contact for individuals reaching out for help. You'll provide advice, support, and information by phone and email, helping people stay safe and access the right care when they need it most.
Working alongside clinical colleagues, you'll assist with triage, manage sensitive and high-pressure situations, and ensure accurate recording of information. You'll receive full training, clinical supervision, and ongoing support.
This is a rewarding and fast-paced role within a 24/7 service, requiring empathy, resilience, and strong communication skills.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative
Qualifications
Essential: - Minimum of 5 GCSEs (one of which must be English Language and one Maths) or equivalent.; - NVQ level 3 in Health & Social Care or equivalent.
Desirable: - A-Levels / Diploma / Degree.; - Degree in Health Related subject.; - Evidence of accredited courses in mental health practice or related career pathway
Experience
Essential
- Understanding of mental health presentations, causes and treatments.
- Previous experience of working in a mental health setting.
- Experience of working with the public over the phone.
- Working as part of a team.
- Mandatory Training up-to-date (internal).
- IT literate - specifically in the MS office suite of programmes.
Desirable: - Working within a Mental Health Trust as HCA / Community Support worker.; - Working within a NHS organisation.; - Lived experience of mental health.
Knowledge & Skills
Essential
- A high level of both written and spoken English language.
- Ability to understand and respond appropriately to complex call queries.
- Excellent communication skills including common courtesy and customer service listening skills.
- Excellent telephone manner.
- Ability to use own initiative and problem solve.
- IT literate - specifically in the MS office suite of programmes.
- Ability to type quickly and accurately.
- Ability to work under pressure.
Desirable: - Ability to communicate in a second language.; - Knowledge of RiO patient record system.
Personal Qualities
Essential: - Flexible & Positive attitude to work; - Punctual Good attendance record.; - Ability to be empathetic.
Desirable: - Evidence of self-development; - Evidence of assisting others to develop
Specific Requirements
Essential: - Availability to work a shift rota covering 24 hours a day, 7 days a week 365 days a year.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
11 September 2026
Last checked
11 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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