Medicines Team Assistant

The successful applicant will process medication requests and queries in a safe, efficient and effective way for the patients at Downend Health Group.

The successful applicant will have excellent customer service, verbal and written communication skills and be able to work well under pressure in a fast-paced environment.

Duties and Responsibilities of the post

The post-holder will work within the

multidisciplinary Medicines Management Team to process medication requests and

queries in a safe, efficient and effective way.

A)

Manager concerning organisation of work;

prescription requests, closely following protocols;

electronic prescribing services for the practice;

queries from patients/pharmacists/care homes;

medicines from discharge summaries and outpatient clinic letters;

packs, dossette boxes, appliance items;

in the organisation of medication reviews, blood test monitoring, blood

pressure recording etc

B)

To ensure a high

standard of practice and care at, all times:

co-ordinating and monitoring of team activities to ensure efficient

services to patients and support to clinical staff;

and implementation of new policies, procedures and protocols to improve

practice organisation and the provision of services to patients

Ensuring

high levels of attention to detail and accuracy with regards to completion of

all necessary documentation associated with the role;

Maintaining

effective liaison with other staff and/or agencies concerned with patient care,

and with all other disciplines within the practice, with appropriate regard to

confidentiality;

cooperatively within teams and respect the skills, expertise and contributions

of your colleagues;

communication and co-operation between doctors, staff and other members of

the Primary Healthcare Team;

of reports and undertaking research as required;

development of IT to maximise its potential and support in practice

activity;

Caldicott, Freedom of Information Act and those issued by the NHS and CCG

are understood and fully implemented;

co-ordination of practice targets including work streams such as Quality

and Outcomes Framework (QOF), Enhanced Services, Care Quality Commission

(CQC) etc

deliver care based on the best available evidence or best practice;

keep your skills and knowledge up-to-date by taking part in appropriate

learning activities that maintain and develop your competence and performance

demonstrate a personal and professional commitment to equality and diversity

C)

Relations

with Patients

To assist in the

an excellent patient experience including outstanding customer service, clear

and concise information and education;

that prescription requests and enquiries from patients are dealt with

efficiently and effectively and in a timely manner;

enquiries and complaints from patients are dealt with efficiently and

effectively and in a timely manner;

Planning,

development and implementation of systems and procedures for patient advice and

information

At Downend Health Group, our team and their wellbeing are

some of our key priorities. The organisation has grown from humble beginnings

with a skeleton staff, to a workforce of over 100 employees, providing services

from two purpose-built surgeries.

We are here to look after you as much as we are able. We

have a range of policies to help staff from a Menopause Policy to resources on

Mental Wellbeing. We also understand that flexibility is key to a successful

work- life balance and where possible, we offer flexibility in working patterns

to accommodate your needs.

Downend Health Group know that all work and no play isn't

great for anyone - we hold social gatherings, we run sweepstakes on sporting

events and deliver a monthly reward scheme that recognises employees who have

gone the extra mile. We value you and your commitment to the practice and like

to recognise this with small tokens of appreciation.

Our recruitment process is fast and friendly, at interview

we offer a relaxed approach which we think is the best environment for you to

learn a little about us and where we can get to know you. We will not keep you

waiting long on our decision either and will respond to you as quickly as

possible. We welcome applications for our non-clinical roles no matter what

your career background. Our workforce team is built around common goals and

values, and empathy and patience are key attributes, we also value your life

skills which we believe are transferable to our workplace.

Qualifications

Essential: - Demonstrable commitment to professional development

Experience

Personal Qualities and Attributes