Medical Support Secretary - MVCC Oncology Admin
East and North Hertfordshire Teaching NHS Trust
Northwood, HA6 2RNView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
29 October 2026
9 days leftJob description
We are recruiting for a Medical Support Secretary - Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary ...
To manage constantly changing priorities and deadlines.
To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.
To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.
Responsible for making patients' appointments and for informing the patients of arrangements made.
To Liaise with GPs, other hospitals, clinics, and other external agencies.
Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Qualifications / Training
Essential: - 5 Grade A-C GCE or equivalent, including English & Maths; - Recognised secretarial qualifications or relevant experience
Desirable: - RSA typing
Previous Experience
Essential
- Administration work
- Previous experience of delivering high standard work in a fastpaced, high volume environment
- Experience of working both in a team and autonomously
- Experience of working with difficult customers and challenging situations
- Previous experience in a Health or Care setting
- Experience of working in a diverse environment, valuing equality for patients and staff
Desirable: - Previous oncology experience; - Experience using Hospital PAS system
Skills
Essential
- Ability to work on own initiative
- Ability to work well in a busy environment, under pressure and to deadlines
- Good computer skills
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to follow complex protocols and feed back to senior staff as appropriate
- Excellent written communication skills, with attention to accuracy
- Excellent organisational and time management skills to meet deadlines
- Strong customer care skills, treating customers with dignity and respect
- Tact & Diplomacy skills to deal with sensitive issues discreetly
Knowledge
Essential
- Knowledge of workings of clinics / hospital procedures
- Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
- Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
Desirable: - Knowledge of medical terminology
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Friendly, Calm, tactful, empathetic manner
- Good team player
- Good time keeping
- Flexible
- Role model our Trust values every day
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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