Medical Secretary/Administrative Assistant

Provides comprehensive administrative and secretarial support to the Occupational Health team. This work is of a highly confidential nature relating to personal health records, medical reports and the handling of confidential correspondence.

Typing (some audio) confidential reports for the Consultant Occupational Physician and Occupational Health Nurse Advisors. Typing/formatting reports as required for both medical and nursing staff. Medical reports can be detailed and intricate requiring concentration and attention to detail (e.g. include medical terminology and named drug references).

Responding to and actioning e-mails or sending to the appropriate member if the team in a timely manner.

Answer telephone enquiries, directing queries/messages to the appropriate member of the Occupational Health Team in a timely manner.

Book and Change appointments in response to telephone calls, ensuring all data entries and documentation are changed accurately.

Undertake reception duties i.e. run clinics, greet clients to the department, etc.

Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern.

Maintains departmental appointment system/diary, sends out appointment letters, records referrals, prepares forms, etc, to ensure smooth running of Consultant Occupational Physician and Occupational Health Nurse Advisor clinics:

Undertakes general office administration ie photocopying, sorting of post (incoming and outgoing),

Organises/prioritises own workload.

Ensures medical reports and clearances are returned to managers in line with specified tum round times.

Monitors/follows-up requests for medical reports from General Practitioners/ Specialists to ensure Occupational Physicians have information required for clinics.

Relieves and assists other clerical staff during periods of absence or additional workload to ensure continuity of administrative support.

Assists with departmental projects dictated by Department of Health guidance.

Create/send out memoranda to managers listing non-attendees for pre-employment health assessments, management referrals.

To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording.

Expedite General Practitioner/Specialist reports.

Enter new starter health records onto Occupational Health database (Currently COHORT system) and produce 'fit slips' for recruiting managers.

Produce vaccination history reports from the Occupational Health database when requested.

Remove and destroy leaver files at the appropriate time.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high-quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do -- we believe that happy staff make for happy patients, and this ethos underpins our culture and our success.

We have a strong, recognised track record in staff engagement and in living our values:

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People at the Heart

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Listen and Involve

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Kind and Respectful

We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high-quality care, and our belief in working together as One Team.

At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.

Qualifications

Experience

Skills

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