Medical Secretary - William Brown Centre

To provide a high standard of patient service.

To have thorough knowledge of practice procedures

and to work in accordance of written protocols.

Provide general assistance to the practice team to

both clinical and non clinical.

Project a positive and friendly image to patients

and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing

the appropriate service or healthcare they require.

Resolve queries/problems from patients, clinicians

and associated staff.

Deal with external agencies such as other

practices, secondary care and 3rd party organisations.

To ensure the provision of a

high quality patient service within a safe, efficient working environment by

providing effective support to clinicians and staff.

Undertake all clerical,

reception and administration duties applicable to the medical practice.

Communication

Delivering a quality

service

The post-holder will strive to maintain quality

Alert other team members to issues of quality and

risk

Assess own performance and take accountability for

own actions, either directly or under supervision

Contribute to the effectiveness of the team by

reflecting on own and team activities and making suggestions on ways to improve

and enhance the teams performance

Work effectively with individuals in other agencies

to meet patients needs

Effectively manage own time, workload and resources

Opening/closing premises.

Preparing /organising rooms i.e. stock

replenishment and ensuring an adequate supply of stationery is at hand for

clinicians.

Ensuring the reception area is tidy, safe and

welcoming.

Making appointments for health care professionals

using the surgery premises.

Dealing with External agencies e.g. District

Nurses, Health Visitors, secondary care, 3rd sector organisation and

Primary Care Bodies.

Greeting and directing patients on arrival and

checking patients them into their appointments.

Dealing with patients general/routine enquiries

and requests.

Answering telephones receiving and forwarding

messages.

Making patient appointments and giving appointment

cards.

Registering new patients, temporary residents,

emergency patients and those requiring immediate necessary treatment.

Arranging appointments for medicals and other

non-routine appointments.

Ordering emergency ambulances and distribution of

correct telephone number for routine ambulance bookings.

Dealing with requests for home visits, taking

accurate information and entering the information onto the medical system.

Making and dealing telephone calls as required.

Dealing with requests and handing out repeat

medication prescriptions.

Open and distribute internal & external Mail.

Posting of letters and parcels.

Taking specimen samples to collection point.

Receive and action messages for internal and

external members of staff

Ensure information regarding any urgent or

unresolved matters are passed to the appropriate person/line manager at the end

of your working hours.

Emptying pathology lab results bag.

Date stamping results and appropriate filing of

information.

Filing of medical records, letters and test

results.

Ordering and sorting of the medical records and

their maintenance (replacing worn out covers etc.) where necessary.

Keeping all data on the medical system up-to-date.

Recording and checking answering machine throughout

the day.

Entering patient information onto the computer in a

timely and accurate manner.

The handing out of letters, completed forms,

completed passport applications, specimen bottles, self-certifications forms.

Accepting requests for the completion of forms,

e.g. hospital pre-admission drug check lists, private health insurance claim

forms, passports, etc. (checking if there is a fee payable, informing the

patient of the charge).

Taking and receiving payments for services, e.g.,

insurance claims.

Ensuring petty cash items are recorded on patient

notes and entered correctly in the income or expenditure columns.

Summarization of patients medical records on the

medical system.

Scanning documentation into the patients medical

records.

Utilising clerical and secretarial skills to ensure

that letters/referrals/medical reports are undertaken in a timely manner (if

required/applicable).

Utilising Choose and Book (if required/applicable).

Utilising ICE or other systems (if

required/applicable).

To assist with target led areas: QOF, KPIs, DES,

LES and NES etc.

The handling of complaints

in line with company procedure

is one of the UKs leading provider of NHS Primary and Community Care services.

We serve a range of patients across our three divisions of Primary Care (general

practice), Pharmacy and Clinical Services which includes anticoagulation

monitoring, patient medication reviews and childhood immunisation programmes.

We also

provide management and clinical support to other GP practices and NHS bodies. We are a

well-established organisation having provided NHS services since the company

was founded in 1999. Our team is made up of GPs, Advanced Nurse

Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care

Assistants (HCAs) and local administration teams supported by a centralised

back office function; providing finance, HR, administration and data analysis

support.

We operate

NHS services across the North East, North West and Yorkshire.

Skills and Abilities

Experience

Essential: - Experience working in an receptionist/administrative role.

Desirable: - Experience working on Clinical Computer systems.

Attitudes