Medical Secretary

The key responsibilities of this role are the effective and efficient management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust Policies and procedures.

1. Operating under the supervision of the Speciality Coordinator to set weekly working expectations.

2. Using digital technology to ensure clinic letters, medical reports and letters to outside agencies are typed within an appropriate timeframe and are distributed onto the receiver.

3. Responsible for the full secretarial service to the Neurosurgery Consultants and clinical Team staff including ensuring stock levels of required literature and stationery.

4. Exchange verbal communication either face to face or over the telephone with patients who could be distressed position and be able to communicate in a calm, caring manner.

5. Take appropriate actions with regards to telephone calls and written communication from patients, staff, GPs and other agencies using initative within Trust guidelines.

6. Communication with other professionals, GPs and other agencies regarding appointments, meetings, questionnaires and admission.

7. Prioritise own workload including typing of clinics and MDT meetings. Analyse and resolve patient problems using your own judgement.

8. Undertake routine office duties including note tracing, photocopying, filing of correspondence and results and maintenance of records as required.

9. Be versatile and adaptable to the demands of the team. Work without supervision and use initiative when working assist with problem solving.

10. Ensure all hospital case notes are traced into and out of the department accurately on IPM. Obtain/forward case notes to/from other Trusts as and when required.

For further details please see the attached JD & PS

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you into contact with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Qualifications

Essential: - GCSE English and Math grades 4-9 (A-C); - NVQ level 3 in either business administration or related subject or equivalent demonstrable experience

Desirable: - Working towards a recognised medical secretary qualification

Knowledge and Experience

Desirable: - Previous demonstrable experience in a healthcare setting; - Proven knowledge of Primary Target Lists and waiting list management

Aptitude and Abilities

Desirable: - Proven understanding the Trust's waiting list policy within the work place