Medical Secretary

• Provide comprehensive secretarial/administration support to the clinical and secretarial.
• Undertake any necessary photocopying, filing, and other administrative duties to ensure the efficient running of the office.
• To be responsible for the audio/copy typing of letters, reports, general correspondence andstatutory assessments. To arrange and organise meetings as requested by/under the direction of clinical staff.
• To be responsible for requesting test results/investigations/medical records and x-rays as instructed by clinical staff, bringing to their attention any urgent results that need immediate action.
• To act as a contact point and liaise with patients, medical and nursing staff, police and social services, other agencies face to face and over the telephone dealing with queries .
• Ensure that the waiting list targets are met, and pending lists are maintained .
• Ensure that all clerical activity is recorded accurately for activity purposes in a timely manner.
• To effectively deal with professionals' incoming mail.
• Ensure effective diary systems are updated and maintained.
• To be responsible for recording and booking clinical outcomes, patient telephone follow up appointments on (EMIS).
• To assist in the training of new members of staff/colleagues.

Essential

• Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents, professionals / agencies both internal and external e.g. consultants, GPs, health visitors, school health nurses, education, social services, multi-disciplinary team.
• Experience of working as part of a team and ability to plan activities of own role.
• Attention to detail to be able to complete tasks accurately and efficiently
• Previous secretarial experience
• Experience of using EMIS

Desirable

• Good organisational/prioritization skills, being able to meet deadlines as well as carry out day to day activities of role.
• Good oral and written communication skills e.g. ensuring messages are relayed and written down accurately.
• Awareness of policies and procedures regarding confidentiality and data protection and ensure that these are adhered to with regard to patient records and information requested over the telephone.
• To have the ability to work under pressure.
• To be able to deal with patient queries in a professional, polite, sensitive and understanding manner.
• Ability to work across sites in the wider BNSSG area.