Medical Secretary / Medical Receptionist

The main duties of the role will be to provide comprehensive secretarial and administrative support to the GPs and practice team at Yelverton Surgery.

Responsibilities will include typing and preparing medical correspondence, processing referrals, managing incoming and outgoing communications, maintaining accurate patient records and handling confidential information in accordance with practice policies.

The role will also include some reception duties, such as welcoming patients, answering telephone calls, arranging appointments and assisting with general patient enquiries when required.

The successful candidate must be organised, reliable, approachable and professional, with good communication skills, attention to detail and the ability to maintain patient confidentiality at all times.

following are the core responsibilities of the medical secretary/receptionist. There

may be on occasion, a requirement to carry out other tasks; this will be

dependent upon factors such as workload and staffing levels:

efficient and confidential secretarial and administrative support to GPs,

clinicians and the wider practice team.

typing and processing clinical correspondence, referral letters, reports and

medical documentation accurately and promptly.

and managing hospital and specialist referrals, ensuring appropriate

information is included and referrals are sent within required timescales.

and following up referrals, appointments, investigations and clinical

correspondence where appropriate.

incoming and outgoing correspondence, including hospital letters, consultant

reports and other clinical communications.

accurate and up-to-date patient records, ensuring information is recorded

appropriately and in accordance with practice procedures.

practice clinical system, EMIS Web, to record, retrieve and process

patient information.

sensitive patient information with a high level of confidentiality, discretion

and professionalism, in accordance with GDPR and practice policies.

with hospitals, consultants, community services, patients and other healthcare

professionals regarding referrals, appointments and correspondence.

to telephone and written enquiries professionally and directing queries to the

appropriate clinician or member of staff.

GPs and clinicians with administrative tasks, including preparation of

documentation and information required for clinics and consultations.

urgent correspondence and clinical information is identified and brought to the

attention of the appropriate clinician promptly.

workload effectively, prioritising tasks and meeting deadlines and referral

timescales.

the wider reception and administrative team when required, including holiday

and sickness cover.

patients and colleagues, demonstrating tact, sensitivity, respect and diplomacy

at all times.

Yelverton Surgery is a GP practice serving the local community in the Dartmoor area of Devon, including patients living in rural communities.

The practice is committed to providing safe and compassionate primary healthcare, ensuring patients receive accessible, patient-centred care.

Serving a rural population brings unique challenges, and the practice plays an important role in supporting the health and wellbeing of local residents.

Qualifications

Essential: - Educated to GCSE level or equivalent; - GCSE Mathematics & English (C or above)

Experience

Essential: - Experience of working with the general public; - Experience of administrative duties; - Experience of working in a health care setting

Personal Qualities

Skills

Desirable: - Knowledge of EMIS