Medical Secretary (Job Share)

• Audio typing of referral letters, clinic correspondence, and medical reports.
• Producing letters, reports, and other documentation that are accurate, professional, and grammatically correct.
• Producing standard forms from computerised patient records.
• Maintaining accurate records of correspondence, both electronically and manually.
• Emailing urgent referral letters and supporting documentation via the NHS e-Referral Service (eRS).
• Processing eRS referrals and managing eRS worklists to ensure timely action and follow-up.
• Undertaking Two Week Wait (2WW) safety-netting activities to ensure referrals are tracked and monitored appropriately.
• Liaising with local hospitals, community services, and patients regarding referrals, appointments, and clinic correspondence.
• Dealing with patient enquiries relating to referrals, appointments, and hospital correspondence.
• Handling general telephone enquiries in a professional and courteous manner.
• Assisting with the processing of medical reports, insurance reports, and Subject Access Requests (SARs).
• Monitoring secretarial workflows and ensuring referrals and correspondence received via Docman/eConsult/clinical system tasks and secretarial trays are actioned appropriately.
• Providing cover for secretarial colleagues during periods of annual leave, sickness, or other absence.
• Prioritising workload effectively and working to tight deadlines in a busy healthcare environment.
• Ensuring the provision of a smooth, efficient, and patient-focused secretarial service to the Practice and its patients.
• Accurately coding and FOBT and cervical screening results within the clinical system in accordance with Practice protocols and national screening programme requirements.

Essential

• Highly organised, with excellent attention to detail.
• Ability to prioritise and manage a busy workload effectively, meeting deadlines in a fast-paced environment.
• Committed to providing high-quality administrative and secretarial support to the clinical team.
• A reliable and supportive team player who works collaboratively with colleagues.
• Excellent verbal and written communication skills, with a professional and courteous approach to patients and colleagues.