Medical Secretary - ENT

Essential

• GCSEs (or equivalent) in English and Math's at Grade C/4 or above
• RSA Level III/NVQ Level 3 in Business and Administration (or equivalent experience)
• AMSPAR or British Medical Secretary qualification which includes medical terminology or equivalent experience
• Previous NHS experience
• Proficient in the use of Microsoft Office (Word, Outlook, Excel)

Essential

• Proficient in the use of Microsoft Office applications, particularly Word, Outlook, Excel, and Teams, for document creation, email management, and data entry
• Confident in navigating and updating systems, especially Epic, including in-basket management, appointment scheduling, test result tracking, and documentation
• Able to adopt a flexible approach when required by the needs of the service
• Good time management skills
• Excellent keyboards skills

Desirable

• Confident in using Epic work queues, trust databases and spreadsheets to input, retrieve, and analyse patient or service data
• Experience in supporting virtual clinics, meetings or MDTs via Microsoft Teams or other Trust-approved video platforms

Essential

• Substantial experience providing administrative or secretarial support in a busy office environment, preferably within a healthcare setting
• Experience of working with confidential and sensitive information in line with data protection and information governance regulations
• Proven ability to manage and prioritise a varied and demanding workload with minimal supervision
• Knowledge of medical terminology, or experience working in a clinical or medical administrative environment
• Experience using electronic systems for patient records, appointment scheduling, or referrals (e.g. Epic)
• Demonstrable understanding of NHS policies such as 18- week RTT pathway and elective access standards

Essential

• Excellent communication skills, both written and verbal, with the ability to interact effectively and sensitively with patients, families, and staff at all levels
• Strong interpersonal skills with a compassionate and patient-centred approach, especially when handling sensitive or emotional conversations
• High level of organisational ability, with a methodical approach to workload and attention to detail
• Ability to remain calm and professional under pressure, managing competing demands and adapting to changing priorities
• Able to work both independently and as part of a wider administrative and clinical team
• Committed to delivering a high standard of work with integrity, confidentiality, and respect
• Reliable and punctual, with a strong work ethic and a flexible approach to team cover and service needs
• Demonstrates initiative, accountability, and a willingness to take ownership of tasks and problems

Essential

• A proactive attitude towards personal development and continuous improvement
• Positive, solution-focused mindset with a commitment to supporting service efficiency and patient care

Essential

• Ability to exercise sound judgement when prioritising tasks and managing conflicting demands in a fast-paced clinical environment.
• Capable of identifying potential issues in patient pathways, referrals, or documentation and taking appropriate corrective action or escalating as needed
• Able to assess urgency and clinical importance when managing patient correspondence, investigations, and appointment scheduling
• Proven ability to interpret and apply Trust policies (e.g., RTT rules, access policies, data protection) to make informed decisions independently
• Attention to detail when reviewing clinical documents, test results, or patient data to ensure completeness and accuracy