Medical Secretary - Emergency Medicine

Communicate and liaise (by letter, telephone and in person) in professional and sensitive manner with patients and their relatives.

Receive results following diagnostic tests on patients and ensure that the appropriate medical staff see all such reports and keep a patient tracker. Ensure all urgent results are acted upon promptly and subsequently filed in the patient's notes. Results must not be communicated to patients or relatives without the consultant's agreement.

Retrieve heavy and bulky medical records. To track all patients' notes held in the office area using iFit and to forward these to the appropriate destination as soon as they are no longer required, ensuring information is correctly recorded on iFit.

Co-ordinate outpatient activity. Supervise and provide guidance to clerical support staff to ensure appointments are sent out in a timely and efficient manner in keeping with national targets.

Retrieve heavy and bulky medical records. Maintain medical records systems by filing and keeping an accurate record of the movement of medical records.

Dependant on varying secretarial workloads, all secretaries within the Directorate will help and support colleagues as required, including cover for annual leave and sickness or as directed by the Service Manager or their deputy.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Qualifications / Training

Essential: - Educated to minimum GCSE level or equivalent

Previous Experience

Essential: - Demonstrable secretarial and administrative experience; - Managing appointments and diaries; - Handling telephone enquiries

Desirable: - Previous NHS experience

Skills

Knowledge

Essential: - Computer literacy including Word, Excel, Access & Email

Other requirements

Essential: - Understanding of, and commitment to, equality, diversity and inclusion; - Role model our Trust values every day