Medical Secretary

a.

Typing

letters, reports and associated documentation as required

b.

Liaising

with external agencies such as hospitals and community services, ensuring

referrals are processed efficiently

c.

Manage

all enquires in an effective manner

d.

Maintain

an accurate referrals database

e.

Process

calling letters as requested

f.

Scanning

of patient related documentation and attaching scanned documents to patients

healthcare records

g.

Input

data into the patients healthcare records as necessary

h.

Process

referrals using the electronic referral system (ERS)

i.

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms

j.

Read

code data on Emis Web system

k.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

l.

Manage

all administrative queries as necessary

m.

Carry

out system searches as requested

n.

Maintain

a clean, tidy, effective working area at all times

Support all clinical staff with general

administrative tasks as requested

be responsible for undertaking a wide range of secretarial and administrative

duties and the provision of administrative support to the multidisciplinary

team. Duties can include but are not

limited to, the processing of information (electronic and hard copy) in a

timely manner, liaising with multidisciplinary team members and external

agencies such as secondary care and community service providers in accordance

with current policies, including the use of the electronic referral service

(ERS).

All

staff at Darwen Healthlink have a duty to conform to the following:

A good attitude and positive action towards

ED&I creates and environment where all individuals are able to achieve

their full potential. Creating such an environment is important for three

reasons: it improves operational effectiveness, it is morally the right thing

to do, and it is required by law.

Patients and their families have the right to be

treated fairly and be routinely involved in decisions about their treatment and

care. They can expect to be treated with dignity and respect and will not be

discriminated against on any grounds including age, disability, gender

reassignment, marriage and civil partnership, pregnancy and maternity, race,

religion or belief, sex or sexual orientation. Patients have a responsibility

to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in

recruitment and career progression. Staff can expect to work in an environment

where diversity is valued and equality of opportunity is promoted. Staff will

not be discriminated against on any grounds including age, disability, gender

reassignment, marriage and civil partnership, pregnancy and maternity, race,

religion or belief, sex or sexual orientation. Staff have a responsibility to

ensure that you treat our patients and their colleagues with dignity and

respect.

Safety, Health,

Environment and Fire (SHEF)

This practice is committed to supporting and

promoting opportunities to for staff to maintain their health, well-being and

safety. You have a duty to take reasonable care of health and safety at work

for you, your team and others, and to cooperate with employers to ensure

compliance with health and safety requirements. All personnel are to comply

with the Health and Safety at Work Act 1974, Environmental Protection Act 1990,

Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other

statutory legislation.

practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and

retain sensitive information relating to their health and other matters,

pertaining to their care. They do so in

confidence and have a right to expect all staff will respect their privacy and

maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the

trust of our patients is to be retained that all staff protect patient

information and provide a confidential service.

preserve and improve the quality of our output, all personnel are required to

think not only of what they do, but how they achieve it. By continually

re-examining our processes, we will be able to develop and improve the overall

effectiveness of the way we work. The responsibility for this rests with

everyone working within the practice to look for opportunities to improve

quality and share good practice.

practice continually strives to improve work processes which deliver health

care with improved results across all areas of our service provision. We

promote a culture of continuous improvement, where everyone counts and staff

are permitted to make suggestions and contributions to improve our service

delivery and enhance patient care.

Induction Training

On arrival at the

practice all personnel are to complete a practice induction programme; this is

managed by the Management team.

effective use of training and development is fundamental in ensuring that all

staff are equipped with the appropriate skills, knowledge, attitude and competences

to perform their role. All staff will be required to partake and complete

mandatory training as directed by the training coordinator, as well as

participating in the practice training programme. Staff will also be permitted (subject to

approval) to undertake external training courses which will enhance their

knowledge and skills, progress their career and ultimately, enable them to

improve processes and service delivery.

staff are to recognise the significance of collaborative working. Teamwork is

essential in multidisciplinary environments. Effective communication is

essential and all staff must ensure they communicate in a manner which enables

the sharing of information in an appropriate manner.

at Darwen Healthlink must adhere to the information contained with practice

policies and regional directives, ensuring protocols are adhered to at all

times. Staff will be given detailed information during the induction process

regarding policy and procedure.

security of the practice is the responsibility of all personnel. Staff must

ensure they remain vigilant at all times and report any suspicious activity

immediately to their line manager. Under

no circumstances are staff to share the codes for the door locks to anyone and

are to ensure that restricted areas remain effectively secured.

At

Darwen Healthlink, staff are required to dress appropriately for their role. Administrative

staff will be provided with a uniform whilst clinical staff must dress in

accordance with their role.

personnel are entitled to take leave. Line managers are to ensure all of their

staff are afforded the opportunity to take a minimum of 27 days leave each

year, and should be encouraged to take all of their leave entitlement.

Darwen Healthlink is a high QOF achiever and we use Emis Web Clinical System, Lexacom, Remote Access and Iplato. Our patient list size is currently over 15,000 patients and we are located in a modern multipurpose Health Centre with a variety of Community based healthcare providers within the building such as Treatment Rooms, Dental, Podiatry, MSK, Audiology and have an onsite Community Pharmacy. The Health Centre is located just off Junction 4 of the M65 providing easy access to the Motorway networks

4 GP Partners, a management team, 3 Salaried GP's, 2 Clinical Pharmacists, 1 Pharmacy Technician, 1 Mental Health Practitioner, 5 Practice Nurses 1 Healthcare Assistant and a Phlebotomist; all of which are supported by an effective and professional administrative team who have been provided with a high standard of training which includes workflow optimisation, care navigation, medication support and customer care.

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - GCSE Mathematics & English (C or above); - NVQ Level 2 in Health and Social Care

Experience

Desirable: - Experience of administrative duties; - EMIS user skills