Medical Secretary

The post-holder will be required to provide a comprehensive secretarial service relating to NHS work for a clinical team.

They will act as a focal point for the clinical team and patients, providing support with with referrals, clinical correspondence, medical reports and other administrative work.

The role involves communicating with patients, clinical staff within and outside of the hospital and other healthcare organisations; managing workflows and ensuring all work is completed accurately and within appropriate timescales.

Some of the responsibilities include: Reception desk duties, receiving and processing referrals, registering patients, making appointments and providing reports to referrers.

This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative as well as part of a team in accordance with Trust policies and procedures.

You will need to be organised, able to prioritise competing demands, have excellent attention to detail and maintain confidentiality when handling sensitive patient information.

Main responsibilities include (but are not limited to):

To perform desk reception duties including receiving patients into the department and booking them onto the hospital systems

Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GPs, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary

Be responsible for the receipt of referral letters with timely input onto the computerised IT Systems and ensuring that all patients demographic information is recorded accurately

To request, cancel and re-arrange appointments when necessary, following procedures to minimise DNA rates

To process rejected referrals following local procedures

To make appointments for all tests provided by the service

To appropriately code all patients on IPM after their visit

To set up new clinics as required

To undertake typing of medical/clinical correspondence using relevant IT systems to a high and accurate standard

To distribute/upload patient reports following current local guidelines/procedures

To carry out general administration duties and provide clerical assistance to all members of staff, as required

To cover the administrator duties during periods of absence

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Qualifications

Desirable: - knowledge of ICE/iPM/EVOLVE; - medical secretary diploma

Experience

Desirable: - oMedical secretarial experience; - oWorking with patients requiring health care

Knowledge

Desirable: - oPrevious experience in demonstrating administrative duties to new starters and less experienced staff

Skills

Desirable: - oEvidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development