Medical Secretary - Administrator
The Westwood Surgery
Welling, DA16 2HEView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
9 days leftJob description
Make a difference behind the scenes of patient care. Join our friendly and supportive GP practice as a Medical Secretary, where you'll play a key role...
Main Duties and Responsibilities- Process GP referrals to hospitals, community services and specialist clinics.
- Prepare, send and track referral letters using NHS referral systems.
- Manage Docman workflow, including the processing and distribution of clinical correspondence.
- Undertake clinical coding of patient records, ensuring accuracy and completeness.
- Action and manage patient recall programmes, including invitations and follow-up communications.
- Handle incoming correspondence, hospital letters, reports and test results.
- Liaise with patients, clinicians, hospitals and external healthcare providers.
- Maintain and update electronic patient records using EMIS Web.
- Support GPs and the wider clinical team with administrative and secretarial tasks.
- Take accurate minutes at meetings and distribute actions as required..
- Respond to patient enquiries in a professional, courteous and confidential manner.
- Allocation of incoming pathology reports
- Ensure compliance with information governance, confidentiality and data protection requirements.
- Contribute to the smooth and efficient running of the practice.
Offer general
assistance to the Practice team and project a positive and friendly image
to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or
healthcare professional in a courteous, efficient and effective way
Undertake a
variety of administrative duties to assist in the smooth running of the
Practice including the provision of secretarial and clerical support to
clinical staff and other members of the Practice team
Facilitate
effective communication between patients, members the primary health care
team, secondary care and other associated healthcare agencies
Document
management
Coding
All referral
administration duties
All screening
administration duties
Meeting
minutes
Incoming and
outgoing Medical records management
New patient registrations duties
All Emis workflow management & GP2GP
Pathology distribution
reports
All duties
and responsibilities in this job description are intended to be indicative but
not
exhaustive of the responsibilities of the post holder.
As the
organisation develops, the requirement of the Job will develop and change and
the
post holder will be expected to adapt to these requirements
The Westwood Surgery is a busy, friendly and forward-thinking GP practice in Welling, committed to delivering high-quality care to our local community. We pride ourselves on our supportive team culture, focus on staff wellbeing and commitment to providing excellent patient care. Join us and become part of a team where your contribution is valued and makes a real difference every day.
Experience
Essential
- Experience working in Primary care.
- Proficient Emis, ERS and Docman knowledge.
- Experience clinical coding
- knowledge, to respond to patients enquiries and requests.
- Excellent communication skills in person and by telephone .
- To be courteous and helpful to the patients at all times.
- Excellent IT & keyboard Skills
- Accurate spelling and grammar
- Punctual
Desirable
- An understanding, acceptance and adherence to the need for strict confidentiality.
- An ability to use own judgment, resourcefulness, common sense, and local
- Summarising medical records
- Taking Meeting minute
- Teams & Office 365 experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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