Medical Receptionist/Secretary

To assist in the smooth running of the practice

in general, and the reception area in particular. To project a positive and

friendly image to our patients and other professionals who may contact us

either in person or via the telephone.

Previous experience is desirable, however, full training will be provided.

BB9 7SR

TEL: (01282) 502770

TITLE OF POST: MEDICAL SECRETARY

RESPONSIBLE TO: GP & PRACTICE

MANAGER

GRADE: Band 2

To provide a

courteous, efficient and effective reception service to all patients, other

staff members and outside bodies. To

ensure that filing, record keeping and distribution of documents are undertaken

efficiently and promptly.

DUTIES AND RESPONSIBILITIES

1)

Re-organise

and support the practice in the reception area.

To report any problems to the Practice Manager

3)

To

maintain confidentiality regarding patient diagnosis and treatment at all

times.

4)

Answer

in coming calls to the practice within the agreed timescale (within 3-5 rings).

5)

Make

new and follow up appointments. Receive

and direct patients on arrival

6)

Record

all requests for visits and inform the GP as soon as possible.

7)

Taking

dictation from the GP and ensuring referral/private letters are typed within 48 hours.

8)

Preliminary

investigations if any complaints made against the Practice, and then pass onto Practice Manager.

9)

computerised repeat prescriptions (and deal with EPS) and ensure they are

checked and signed before handing to patients.

10) Update change of names and addresses on

computer when notified by patients.

11) Tidy and ensure safety of consulting rooms at

the end of each surgery.

12) To ensure the security and maintenance of the

practice filing system.

13) Responsible for stock checking of stationery

and prescriptions

14) Attendance on training courses as determined by

the Practice Manager.

15) To cover other members of staff for holidays,

sickness and emergency or for any other reason. To liaise with all other staff and also to do

split shifts. Responsible for the smooth running of the

practice on a daily basis and ensure cover at all times.

16) Scanning and read coding hospital post

17) Summarising patients records using the

appropriate policy

18) Ensuring a correct record of solicitors

requests for photocopies is kept and the correct fee is recovered.

19) Ensuring all medical records are tagged and

kept in chronological order (10 medical records tagged on a weekly basis).

20) Ensuring all tasks delegated by the Practice

Manager or GP are completed appropriately in the best possible manner ie

cytology recall etc.

21) Safeguarding Take responsibility of

identifying and reporting anything in relation to this. Keep abreast of new changes and attend any

training sessions as identified.

22) Any other duties asked by Doctor or Practice

Manager.

COMPUTER

1)

Overall

responsibility for reporting faults with equipment to EMIS and keeping an

up-to-date log book to ensure follow up of complaints.

2)

Ascertain

a good working knowledge of the computer system to assist in training other

staff.

3)

To

meet the future demands in the Practice and to ensure that accurate data is

entered into the system.

4)

Any

other duties as deemed appropriate.

SIGNED: __________________________ DATE: _______________________

We are a single handed practice with a list of 2,700 patients. This is a great opportunity to work within our team of: 1 GP, Practice Manager, Practice Nurse, Clinical Pharmacist, Health Care Assistant and 3 medical reception staff.

Experience

Essential: - - Good Communication skills

Desirable: - - Experience of working in primary care; - - Experience of working in a GP practice

Qualifications

Essential: - GCSE grade A to C in English and Maths

Desirable: - AMSPAR Medical Receptionist Diploma; - Previous experience in working with general public; - Previous reception work

Knowledge and Skills

Essential: - - Good interpersonal and communication skills