Medical Receptionist/Patient Adviser

The successful applicant must have

Reception

an effective and efficient reception service is provided to patients and

any other visitors to the Practice

with general enquiries, explain procedures and make new and follow-up

appointments

own judgement and communication skills to ensure that patients with no

prior appointment but who need urgent consultation are seen in a logical

and non-disruptive manner

Practice arrangements and formal requirements to new patients and those

seeking temporary cover and ensure procedures are completed

completed repeat prescriptions or letters/forms to patient and checking ID

to ensure confidentiality is strictly maintained in line with GDPR and

practice guidance

able to cover all reception tasks as necessary

Appointments

and triage appointment requests for today/future appointments from

patients via System Connect, telephone and in person.

with visits requests

Patient Adviser

to primary care for patients and reduce pressures upon GPs

information about the range of services available both inside and outside

the practice to give real choice to patients allowing them to consider

alternative services that best meet

their health and social care needs

first point of contact that directs them to the most appropriate source of

help, at the right time, in the

right place with the most relevant person/organisation

Computer

practice computer system to book/cancel/amend appointments, check patient

information, enter relevant information onto patient records, etc

tasks sent to reception team

This job description is not exhaustive & the post holder must be prepared to negotiate variations in the job description, dependent on responding to changes within the practice, the Primary Care Network & NHS. The post holder may be required to undertake other duties that may reasonably be asked of them from time to time.

Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, an ANP, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.

We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.

Qualifications

Experience

Essential Criteria