Medical Receptionist/Care Navigator

Please see attached Job Description.

This Job Description may change as the practice develops. Flexibility, ability to work in a changing

environment and to be innovative is important.

Please see attached - the Job Description may change as the practice develops. Flexibility, ability to work in a changing

environment and to be innovative is important.

situated in Newham, one of the poorer areas of London. As a result, our patients tend to

have more health needs and often make more visits to see their doctor than the

average. We have a higher than average representation of the under 16s and the

elderly. Newham is a multiracial area

with 50% of the population being from diverse ethnic backgrounds. As a practice we are one of the highest users

of the local advocacy service.

Newham has over 60

practices. We are one of the larger

practices in Newham with over 12 thousand patients, 5 GPs,

1 Salaried GP, 1 doctors in training, 3 Clinical Pharmacists. A nursing team of

3 including 1 Senior Practice Nurse and 2 Health Care Assistants. We have a health visitor and district nurse

team, a midwife attached to the

practice.

The clinical team is supported

by the Practice Manager, a team of 8 Receptionists and a Reception Manager, 3 secretaries managed by

a Senior Secretary, a Medical Records Clerk, 2 Administrators and a Facilities

Manager. We also have admin apprentices.

Please see attached for full Practice profile.

Experience

Essential: - Previous work with the public; - Use of computers

Desirable: - Reception work; - Medical receptionist

Qualifications

Essential: - Good standard of general education

Desirable: - GCSE English and Maths; - AMSPAR Receptionist certificate; - NVQ Customer Care