Medical Receptionist/Care Navigator

The Care Navigator is the first point of contact

for patients contacting our GP surgeries.

Receive, assist and direct patients in accessing the appropriate

service or healthcare professional in a courteous, efficient and effective

way.

Provide general assistance to the practice team

and project a positive and friendly image to patient and other visitors,

either in person or via the telephone.

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes and updating as necessary

Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Be able to cover all reception position as necessary

Appointments

Dealing with telephone calls, booking appointments, handling

queries, passing on messages as appropriate

Dal with visits/requests

Deal with patients/others over the telephone and face to face

We are a friendly, proactive and forward-thinking practice. We run our own independent PCN. As part of our recent growth, we are looking to recruit further staff members to complement our existing team.

The current workforce is led by 6 GP Partners, Salaried GPs, Allied Health Professionals, a large Nursing/HCA Team and our other highly skilled allied healthcare professionals. The clinical team is complimented by a General Manager and a large Administrative team consisting of reception, administrative and secretarial staff.

Qualifications

Essential: - GCSE grad A to C in English and Maths

Experience

Essential: - Experience of working a a Medical Receptionist

Knowledge

Essential: - Experience of Emis Web; - Experience of using Docman system; - Experience of using Klinik