Medical Receptionist/Care Navigator
Ashford Medical Partnership
Ashford, TN24 0HZ · Ashford , TN23 5AQ · Ashford, TN23 5GR
Salary
£12.91
Contract
Permanent
Hours
Not specified
Closing date
29 September 2026
29 days left
In plain English
What this job actually involves
This job involves being the first point of contact for patients, answering their questions, booking appointments, and helping them find the right healthcare service. You'll work with a friendly team and communicate with patients who speak English and Nepali. It's a great role for someone who enjoys helping others and working in a busy, dynamic environment.
What you'll need
- You'll need to be able to speak and write in English and Nepali fluently.
- You should have good communication and customer service skills.
- You'll need to be able to work in a fast-paced environment and multitask.
- You'll need to be able to handle confidential and sensitive information.
- You should have basic computer skills and be able to learn the practice's clinical system.
How to boost your chances
- Consider taking a course in Nepali language and culture to improve your skills.
- Practice answering patient queries and booking appointments in a mock environment to get a feel for the role.
- Highlight your customer service experience and skills in your application.
- Be prepared to learn the practice's procedures and systems quickly.
- Show enthusiasm for working in a GP surgery and helping patients in your application.
Written by AI to help you understand this advert in plain English. It can get things wrong — always check the original advert before you apply.
Job description
NEPALI-SPEAKING CARE NAVIGATOR / MEDICAL RECEPTIONIST Ashford Medical Partnership is looking to recruit a professional, approachable and highly organi...
As a Care Navigator / Medical Receptionist, you will play an important role in supporting our patients and the wider Practice team. Your responsibilities will include:
- Providing a professional, friendly and welcoming service to patients, visitors and colleagues.
- Managing patient enquiries face-to-face and by telephone in a courteous, efficient and confidential manner.
- Communicating effectively with both English-speaking and Nepali-speaking patients.
- Supporting and signposting patients to the most appropriate Practice or healthcare service based on their needs.
- Booking, amending and cancelling patient appointments in accordance with Practice procedures.
- Accurately recording and updating patient information using the Practice clinical system.
- Processing administrative requests, correspondence and other patient-related documentation.
- Liaising effectively with GPs, nurses, healthcare professionals and administrative colleagues.
- Handling confidential and sensitive information appropriately and maintaining patient confidentiality at all times.
- Complying with information governance, data protection and Practice confidentiality requirements.
- Following Practice policies, procedures and established ways of working.
- Undertaking mandatory training and participating in team meetings, induction and development activities.
- Providing reception and administrative support across the Practice where reasonably required.
Job title
Medical Receptionist/Care Navigator
Responsible to
Reception Manager
Hours
37.5
Location
Singleton Health Centre | St Stephens Health Centre |
Willesborough Health Centre
1. Job Role / Purpose
The Care Navigator is the first point of contact
for patients contacting our GP surgeries.
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective
way.
Provide general assistance to the practice team
and project a positive and friendly image to patient and other visitors,
either in person or via the telephone.
2. Key Duties & Responsibilities
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes and updating as necessary
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Be able to cover all reception position as necessary
Appointments
Dealing with telephone calls, booking appointments, handling
queries, passing on messages as appropriate
Dal with visits/requests
Deal with patients/others over the telephone and face to face
We are a friendly, proactive and forward-thinking practice. We run our own independent PCN. As part of our recent growth, we are looking to recruit further staff members to complement our existing team.
The current workforce is led by 6 GP Partners, 6 Salaried GPs, 8 Allied Health Professionals, a large Nursing/HCA Team and our other highly skilled allied healthcare professionals. The clinical team is complimented by a General Manager and a large Administrative team consisting of reception, administrative and secretarial staff.
Qualifications
Essential
- GCSE grad A to C in English and Maths
Experience
Essential
- Experience of working a a Medical Receptionist
Knowledge
Essential
- Experience of Emis Web
- Experience of using Docman system
- Experience of using Klinik
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
11 August 2026
Last checked
13 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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