Medical ReceptionistAdmin Assistant

Main duties are dealing with patients. We are a busy town centre practice with a large population. Every day is different and there are many different jobs in a day. Full training will be provided in every area.

The ability to stay calm and complete tasks is essential.

The successful candidate will work in different departments within the surgery on a rotational basis. We work as a team and every member of the team needs to be able to support and help colleagues.

Providing excellent patient care is our priority.

As part of a

rota, provide Administrative duties for the health centre up to 5 days a

week between 08:00 18:00

Provide administration

assistance as required.

Ensure all

clinical records (both electronic and paper) are up to date, in chronological

and alphabetical order and available to primary healthcare professionals as and

when required.

MAIN DUTIES AND RESPONSIBILITIES

Booking,

cancelling and revising appointments for patients for a variety of healthcare

professionals within the health centre.

patient arrivals within the health centre

Answering the

telephone, transferring calls and taking messages

Taking enquiries

and requests for repeat medication from patients

Keeping waiting

area a safe environment for all users

Dealing with

incoming and outgoing post

Filing patient

notes (both electronic and paper)

Dealing with

new and temporary patient registrations

Ensuring all

letters and samples are ready for courier collection

Updating

patient demographic changes on system

Liaise with

other support services when needed.

Scanning and

coding clinical letters

Any other

reasonable duties.

PC Windows

NHS email

Systmone clinical

system

Prioritising

workload according to urgency and appointment sessions

Confidentiality

of patient information is of high importance

Dealing with

late arrivals for appointments and non attendees

Dealing with

enquiries from the public for other departments

Supporting

doctors in administration.

hospitals and clinics for results

patients at the request of primary healthcare

professionals

to make follow up appointments as appropriate and in confidence

Giving patients

results at the request of primary healthcare Professionals.

patients who have not attended for appointments and ensuring they are recalled

as appropriate.

Inviting

patients for routine review.

Dealing with

repeat medications

Scanning and

coding of clinical letters.

PHYSICAL DEMANDS OF THE JOB

Good keyboard

Basic computer

Good

communication skills

Pleasant telephone

manner

Good decision

maker

JOB

Dealing with

difficult patients

Prioritising

workload at times of heavy demand

Telephone

answering

THE JOB

Keyboard skills

Computer

systems

PHYSICAL

Filing and retrieval of paperwork

The team consists of 9 GP's, 3 nurses, nursing associate, healthcare assistants and a large admin team that support this.

The admin team is a well established team with many years of knowledge and experience.

We place a high importance on adding the right person in to the team.

The whole team from the Doctors down are very friendly, welcoming and supportive. We have regular social activities outside of work.

Experience

Essential: - Previous experience of working in a busy office/reception area.; - Experience of handling confidential and sensitive information.

Desirable: - Experience working as a GP receptionist.; - Sound understanding of confidential issues.

Qualifications

Essential: - Good standard of general education.

Desirable: - Previous experience of working in a busy office environment.