Medical Receptionist

We are looking for some who is confident and has an excellent telephone manner. The candidate must be able to work as part of a team and on their own.

We are looking for someone to work 30 hours per week- Working Hours would be Monday 1.30pm-6pm, Tuesday 2.30pm- 6.30pm Wednesday 11.30-6pm Thursday 10am- 6.30pm Friday 10pm,-6pm with a possibility of extra hours to cover holidays and sickness and a view to working across two other surgeries.

POST: Receptionist BAND 2

RESPONSIBLE TO: All

Doctors and Practice Manager/Reception Manager

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RECEPTIONIST

General Duties: The receptionists play a vital role in the

running of the

Surgery as support to the Partners,

Salaried GPs, Clinical Practitioners,

other ancillary personnel.

The role is demanding and requires good

communication skills at all

times. The receptionist will be expected

to use his/her own initiative

within the bounds of Practice policies and

guidance.

DUTIES AND RESPONSIBILITIES

Report initially to the Reception Manager.

Maintain Patient Confidentiality at all times.

Be

Compliant with current Practice guidelines and protocols.

for holiday/sickness cover.

Answer the telephone in an efficient but

friendly manner.

Use the computerized EMIS WEB system.

Request electronic prescriptions as per

repeat prescribing protocol ensuring any queries are passed to GPs.

Ensure all

Reception Jobs are done as required.

Ensure that

all Reception rules are adhered to.

Ensure that

payments and receipts are dealt with appropriately.

Relay results viewed by GPs from computer

to Patients.

Chaperone doctors in surgery when required.

Record

and pass on messages and ensure appropriate action is taken.

Ensure

all equipment is used correctly and well-maintained.

Make

any necessary phone calls as requested by Doctor/Practice Manager.

Record

any necessary details on patients computerised records.

Undertake

urine dip testing and recording results on patients computerised records.

Complete

any necessary forms as requested by the Doctor

the first part of the process of registering new patients and

Temporary

Residents, i.e. making sure the forms are completed correctly.

Take

accurate details of any patient changes of address or telephone numbers.

Provide

any necessary equipment to GPs or other staff in their consulting rooms when

requested.

Liaise

with GPs, Locums, Clinical Practitioners, Practice Nurses, Treatment Room

staff and any other ancillary staff coming into the practice.

Photocopy

notes as requested by Administration.

Work

to all practice procedures and policies.

Any other duties as may

be required.

Our practice list size is 11,300. We have 5 GPs, 1 Advanced Nurse Practitioner and 3 Practice Nurses working at the surgery, 2 HCAs along with additional services provided by the the surgery.

Qualifications

Essential: - GCSE grade A to C in English and Maths

Experience

Desirable: - Previous experience of working within the NHS or General Practice would be an advantage but not essential.