Medical Receptionist

Ensure an effective and efficient reception

service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain

procedures and make new and follow-up appointments.

Using judgement and communications skills ensure

that patients with no prior appointment are guided to complete the appropriate

in-line forms to seek the correct medical advice and support. Assess and

escalate where appropriate.

Explain practice arrangements and formal

requirements to new patients registering and those seeking temporary cover and

ensure all information required is provided in a legible format

Receive and make telephone calls as

required. Divert calls and take

messages, ensuring accuracy of detail and prompt appropriate delivery.

Assist when necessary with the processing of repeat

prescription requests.

Prepare lists and notes for all surgeries and

clinics held, ensuring completion of all associated paperwork.

Advise patients of relevant charges for private

(non General Medical Services) services, accept payment and issue receipts for

same.

Enter accurate patient consultations and information

on to the computer as required.

Retrieve and re-file records as required in the

filling room, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc. are

filed promptly and in the correct records, ensuring that all recent

correspondence is available when patients are seen.

Ensure an effective and efficient reception

service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain

procedures and make new and follow-up appointments.

Using judgement and communications skills ensure

that patients with no prior appointment are guided to complete the appropriate

in-line forms to seek the correct medical advice and support. Assess and

escalate where appropriate.

Explain practice arrangements and formal

requirements to new patients registering and those seeking temporary cover and

ensure all information required is provided in a legible format

Receive and make telephone calls as

required. Divert calls and take

messages, ensuring accuracy of detail and prompt appropriate delivery.

Assist when necessary with the processing of repeat

prescription requests.

Prepare lists and notes for all surgeries and

clinics held, ensuring completion of all associated paperwork.

Advise patients of relevant charges for private

(non General Medical Services) services, accept payment and issue receipts for

same.

Enter accurate patient consultations and information

on to the computer as required.

Retrieve and re-file records as required in the

filling room, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc. are

filed promptly and in the correct records, ensuring that all recent

correspondence is available when patients are seen.

Ensure records are kept in good repair with all

necessary information on the outside cover clearly visible.

When receiving completed forms (new

registrations, consent forms SARs etc) ensure that all blanks are filled in and

correct patient details added.

Assist with the management of NHS email and

Docman ensuring anything urgent is highlighted to the Duty Doctor or assigned

GP.

Open up premises at the start of the day when

first to arrive and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure

that the building is totally secured, internal lights are off and side gate

locked.

Undertake any other additional duties

appropriate to the post as requested by the Partners or the Reception Manager

to include but not restricted to cancel clinics, rebook appointments, review

incoming post, record and send samples for investigation.

Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients.

Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN.

There is a team of 3 GP partners, 7 salaried GPs (male and female). The practice is also a training practice for doctors.

Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners.

The practice has a team of 3 nurses who provide nurse-led clinics and 5 healthcare assistants. The practice is supported by 3 clinical pharmacists and a Physician Assistant who were employed by the Primary Care Network SASSE 2. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators.

Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.

Experience