Medical Receptionist
The Apples Medical Centre
Sherborne, DT9 3DGView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
7 days leftJob description
Job summary: The Medical Receptionist plays a vital role in ensuring the smooth and efficient running of the GP practice. In addition to traditional r...
- Welcome patients and visitors .
- Answer incoming calls, manage
appointment bookings, and respond to queries.
- Maintain and update patient records
accurately using clinical systems (e.g., SystmOne)
- Triage and Care
Navigation
- Signpost
patients to the most appropriate clinician, service, or self-care option (e.g.,
GP, nurse, pharmacist, NHS 111).
- Welcome patients and visitors in a
polite and professional manner.
- Answer incoming calls, manage
appointment bookings, and respond to queries.
- Maintain patient confidentiality at
all times.
- Handle incoming and outgoing post
emails, and administrative correspondence.
- Maintain and update patient records
accurately using clinical systems (e.g., SystmOne)
- Triage and Care
- Use
agreed protocols and clinical templates to gather key information from patients
to determine the nature and urgency of their request.
- Signpost
patients to the most appropriate clinician, service, or self-care option (e.g.,
GP, nurse, pharmacist, NHS 111)
- Escalate any concerns or red flag
symptoms to the duty clinician or senior staff.
- Support
appointment management to prioritise urgent care needs while ensuring access
for routine issues.
- Maintain up-to-date knowledge of
available services and referral pathways to support care navigation.
We are a traditional but very modern three partner practice offering a high standard of clinical care within a friendly atmosphere. We are looking to recruit a Medical Receptionist to support the work of our existing team of 27 staff members, clinical and non-clinical looking after 54200 patients
Dispensing practice to 1864 patients
Come and help shape the future of The Apples Medical Centre
Personal Attributes
Essential
- Proactive and solution-focused approach to work.
- Understanding the need for professional confidentiality.
- Resilient under pressure with the ability to adapt to changing priorities.
- Commitment to providing high-quality support to patients and colleagues.
- Commitment to own professional development.
Qualifications
Essential: - GCSE grades A-C or equivalent
Desirable: - A Levels
Experience
Essential
- Previous experience in a reception, customer service, or administrative role.
- Strong interpersonal and communication skills.
- Ability to stay calm and professional under pressure.
- Basic understanding of clinical urgency and patient confidentiality.
- Competence in using IT systems and software (e.g., Outlook, clinical systems).
- Team player with a proactive and flexible attitude.
Desirable
- Experience in a healthcare setting, particularly in general practice.
- Familiarity with SystmOne
- Basic triage training or experience in care navigation.
- Knowledge of GDPR and data protection policies
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 October 2026
Last checked
23 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related