Medical Receptionist
St. George's Medical Centre
London, NW4 4QRView on map(opens Google Maps in a new tab)
Salary
£12.91 to £14.80
Contract
Permanent
Hours
Not specified
Closing date
12 October 2026
13 days leftJob description
Medical Receptionist - Hendon NW4 Receptionist wanted to work for a busy, friendly, doctors surgery in Sunningfields Road NW4. Priority will be given ...
- To answer general enquiries.
- To process repeat prescription requests.
- Respond to all queries and requests for assistance from patients and other visitors
- Book interpreters when needed
- Ensure reception and waiting areas are neat and tidy
- Ensure total familiarity with all appointment systems in effect
- Book appointments and recalls
- Answer external and internal telephones promptly
- Receive and make calls as required. Divert calls and take messages as appropriate.
- Ensure that the system is operational at the beginning of the day
- To receive and accurately record messages for GPs, nurses and any other staff
- To deal with patient requests for test results
- Management of medical records
- Documentation management
- To act as chaperone on occasions for the doctors or nurses.
- To attend training when organised by the Practice Manager
- To attend meetings when necessary
- Any other duties appropriate to the grade
computer system to ensure efficiency of appointment system and monitor flow of
patients into consulting and treatment rooms
To make
new or follow-up appointments over the telephone or in person in accordance
with the Practice Policy
Ensure
that patients who need urgent appointments are seen in accordance with the
Practice Policy
To answer
general enquiries in person or on the telephone, explaining surgery procedures.
Explain
practice arrangements and formal requirements to new patients and those seeking
temporary cover, ensuring procedures are completed.
To
receive written repeat prescription requests and to issue repeat prescriptions
and set out for doctors to check and sign before collection.
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same.
Respond
to all queries and requests for assistance from patients and other visitors
Action
requests for ambulance transportation
Take
appropriate action for booking interpreters
Relay
messages in accordance with Practice Policy
Receive
samples over the desk and store in accordance with Practice Policy until
collection
Ensure
reception and waiting areas are kept neat and tidy and stocked with relevant
patient information
Ensure
total familiarity with all appointment systems in effect
Book
appointments and recalls
Monitor
effectiveness of the system and report any problems to your manager
Answer
external and internal telephones promptly
Receive
and make calls as required. Divert calls and take messages as appropriate.
Ensure
that the system is operational at the beginning of the day
To
receive and accurately record messages for GPs, nurses and any other staff
To deal
with patient requests for test results
Retrieve
and re file records as required, ensuring strict alphabetical order is adhered
to.
Ensure
correspondence, reports, results etc are filed in correct order
new records are merged with old notes in line with practice policy
We are a well-established, popular happy practice at the heart of the local community in Hendon, London NW4. Our key statistics are: -
- 7 partner practice
- 12,000 patients
- 4 salaried GPs
- 3 nurses, 2 Health Care Assistants, 4 practice pharmacists
- Teaching & training practice, single site, practice owned
- EMIS Web, Docman & Informatica computer systems
- Paperless practice
- QOF high achiever
- Rated GOOD by CQC with some outstanding points of note
Experience
Essential: - Reception and/or Administration experience; - Team working
Desirable: - Experience of working in a healthcare environment, ideally Primary Care; - Customer Service experience
Skills
Essential
- IT literacy and Clerical skills
- Verbal and written communication skills
- Able to help maintain good communication amongst all members of the team
- Able to work in a busy practice and cope with a variety of demands from patients and professionals
- Able to multi task and remain calm under pressure
- Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
- Fast learner, able to think on your feet
Desirable: - Familiarity with medical IT system such as EMIS Web.
Knowledge & Understanding
Essential: - Understanding of the need for confidentiality in the workplace; - Understanding of and commitment to Equal Opportunities policies
Desirable: - Understanding of the issues and difficulties faced by the NHS and General Practice in particular
Qualifications
Essential: - English and Maths GCSE minimum grade C, or equivalent
Desirable: - A levels or higher education.; - Professional training
Personal Qualities
Essential
- Ability to work under pressure and respond to different demands quickly and effectively.
- A willingness to learn and work in a flexible manner
- Well organised and motivated
- Supportive and empathetic
- Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.
Desirable: - Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
29 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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