Medical Receptionist

JOB TITLE: Part Time Medical Receptionist

RESPONSIBLE TO: Practice Manager

OBJECTIVES

(i) Provide a point of contact for patients and all other visitors to the practice

(ii) Act as a focal point of communication between patients, doctors and other medical staff

(i) Apply an efficient appointment system to monitor flow of patients into consulting and treatment rooms

(ii) Apply an appointment system for patients without appointments who need Urgent Consultation.

(iii) Ensure arrangements and formal requirements are explained and completed in respect of new patients and those requiring temporary treatment

(iv) Administer arrangements for private services, receive payments and issue receipts

(v) Respond to all queries and requests for assistance from patients and other users of the Practice in line with the Practice Charter. First contact for any complaints is the Senior Member of the reception team.

(vi) Administer the home visit system

(vii) Ensure that all repeat prescription requests are actioned within 48 hours.

(viii) Action requests for transportation.

(ix) Ensure patient waiting areas, reception and medical areas are kept clean and tidy

(i) Ensure full familiarity with all appointment systems currently in effect, including regular and incidental variations

(ii) Book appointments and recalls on computer as required ensuring sufficient information is recorded to retrieve medical record

(iii) Monitor effectiveness of the system and report any problems or variations required

Management of medical records

(i) Ensure all records are accurately assembled in advance for each consulting session (if required)

(ii) Ensure correspondence, results and reports are filed in accordance with the current procedures

(iii) Ensure that records are available for the Doctors in the instances of urgent consultation

(iv) Retrieve and re-file records as required, adhering to strict alphabetical order

(v) Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover

Preparation of consulting rooms

(i) Ensure that the consulting rooms are checked at the end of each surgery to ensure that any medical records are returned for filing and the rooms left tidy and secure.

Operation of telephone system

(i) Receive and make calls as required. Take messages and ensure such messages are passed to the correct person speedily and accurately

(ii) Ensure that system is operational at the beginning of each day and switched over to night service and answer phone at the end of each day

Start and end of day procedures

(i) Open up premises and make all necessary preparations to receive patients and other visitors to the surgery

(ii) Secure premises at the end of each working day, ensure the building is totally secured, internal lights turned off and alarm activated.

(iii) Tidy up consultation rooms and waiting area. Make sure cups used has been washed and put away.

Other requirements

(i) Comply with the Data Protection Act and PMS policy on patient confidentiality at all times

(ii) Adhere to the PMS policy on cultural awareness and equal opportunities

(iii) Adhere to the PMS policy on Health and Safety

(iv) Assist the clinicians with the implementation of the new GMS contract by providing administrative support as and when required.

(v) And any other responsibilities falling reasonably within the remit of the post.

Elmstead Medical Clinic is an NHS GP practice located in the Royal Borough of Greenwich, South East London. We provide high-quality, accessible and patient-centred primary healthcare services to our registered population.

As a member of Eltham Health Primary Care Network (PCN), we work collaboratively with local GP practices, community healthcare providers and other NHS services to improve patient outcomes and ensure coordinated care.

Our multidisciplinary team includes GPs, Practice Nurses, Healthcare Assistants, clinical pharmacists and administrative staff. We provide a wide range of services including routine and urgent appointments, long-term condition management, immunisations, vaccinations, health screening, preventative healthcare and health promotion.

We are committed to improving access to healthcare, reducing health inequalities and supporting patients with complex health needs. We actively participate in NHS quality improvement programmes, including the Quality and Outcomes Framework (QOF), and work closely with our PCN to deliver enhanced services.

Our priority is to provide safe, compassionate and effective care while continuously improving our services to meet the changing needs of our local community.

Qualifications

Essential: - Essential criteria; - Experience of working within General Practice will be desirable