Medical Receptionist
Primary Care Management Solutions Ltd
London, W10 6DZ
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
3 days left
Job description
Exmoor Surgery is looking for a Medical Receptionist to undertake a wide range of administrative duties while providing effective support to the multi...
As a Medical Receptionist, you will greet patients, manage appointments, handle calls and enquiries, and support the smooth running of the reception area. You will assist with patient registrations, prescription requests, and general administrative tasks while maintaining confidentiality and providing a professional, welcoming service at all times. Additional duties may be required depending on workload and staffing levels.
The following are the core responsibilities of theMedical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.
Primary Responsibilities
- Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
- Scan and upload documents onto theEMISclinical system, ensuring accurate patient record management.
- Review and appropriately allocate documents withinEMIS, forwarding them to the relevant clinician for review and action.
- Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
- Photocopy and prepare documentation as required by clinicians and practice staff.
- Provide cover for colleagues during periods of absence to ensure continuity of service.
- Accurately input patient information and updates intoEMISwhere required.
- Manage and resolve patient queries efficiently, escalating issues where appropriate.
- Maintain a clean, organised, and efficient reception environment at all times.
- Support the clinical team with day-to-day operational tasks as required.
- Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.
- Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
- UseEMISand other digital systems effectively for patient record management, appointment scheduling, and internal communication.
Secondary Responsibilities
In addition to the primary responsibilities, the Medical Receptionist may also be required to:
- Maintain and monitor the practice appointment system usingEMIS.
- Process appointment requests received in person, by telephone, and via online systems.
- Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
- Signpost patients to the appropriate healthcare professional or NHS service.
- Support practice audits and administrative reviews as directed by management.
- Process incoming electronic communications and documents where required.
- Scan and attach patient-related documentation accurately to patient records withinEMIS.
- Carry out opening and closing procedures in accordance with the practice rota and operational requirements.
No agencies or canvassers. We are managing this recruitment directly.
Exmoor Surgery is a well-established NHS GP practice based in Ladbroke Grove, West London, delivering high-quality, patient-centred primary care services to a diverse local population. The practice is committed to providing accessible, compassionate, and holistic care, supporting both the physical and mental wellbeing of its patients.
With a strong focus on teamwork and collaboration, Exmoor Surgery works closely with a multidisciplinary team and external healthcare providers to ensure coordinated and effective patient care. The practice continues to develop and improve its services, embracing innovation and best practice to enhance patient outcomes.
Joining Exmoor Surgery offers the opportunity to be part of a supportive and forward-thinking team dedicated to making a positive impact within the community.
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience working on EMIS or System One
- Experience working with the general public.
Desirable
- Experience in administrative duties
- Experience working in a health care setting
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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