Medical Receptionist

The following are the core responsibilities

of the administrator. There may be on occasion, a requirement to carry out

other tasks; this will be dependent upon factors such as workload and

a.

Receive correspondence from external

agencies and process accordingly

b.

Scanning documents to the relevant

software programme and logging them

c.

Filtering documents suitably

according to need and passing to the relevant clinicians to read and action

d.

Initiating contact with and

responding to, requests from patients, team members and external agencies

e.

Photocopy documentation as required

f.

Support administrative staff,

providing cover during staff absences

g.

Input data into the patients

healthcare records as necessary

h.

Manage all queries as necessary in

an efficient manner

i.

Maintain a clean, tidy, effective

working area at all times

j.

Support all clinical staff with

general tasks as requested

k.

Completion of administrative tasks

in relation to patient results and letters

In addition to the primary responsibilities,

a.

Maintaining and monitoring the

practice appointment system

b.

Process personal, telephone and

e-requests for appointments

c.

Answer incoming phone calls,

transferring calls or dealing with the callers request appropriately

d.

Signpost patients to the correct

service

e.

Partake in audit as directed by the

audit lead

f.

Action incoming faxes when necessary

g.

Scanning of patient related

documentation and attaching scanned documents to patients healthcare records

h.

Complete opening and closing

procedures in accordance with the duty rota

No canvassers or recruitment agencies, please.

The Mandeville Practice is committed to providing high quality clinical services to NHS patients, with a strong focus on professionalism and care at every stage. What truly sets us apart is the way we deliver our care with compassion, respect and a patient-centred approach. From the moment of referral through to diagnosis and treatment, we strive to ensure each patient receives thoughtful and effective care. We are proud to uphold a strict policy of non-discrimination, regardless of race, gender, social background, age, religion, sexual orientation, appearance, disability or medical condition. At The Mandeville Practice, patients always come first.

Qualifications

Experience

Essential: - Experience working with the general public.

Desirable: - Experience in administrative duties;; - Experience working in a health care setting;