Medical Receptionist / Patient Advisor

The Receptionists provide efficient and effective support within the

Practice. The primary role is to

receive and assist patients, making appointments, dealing with all enquiries

and problem-solving; to liaise with the multi-disciplinary team and patients as

regards the smooth uneventful running of all clinics. A calm, confident telephone manner,

excellent communication skills, knowledge of General Practice and the NHS, as well

as good IT skills to input data, is essential to this post. The post-holder will provide cover for

colleagues in such times as annual leave or sickness.

The Receptionists provide efficient and effective support within the

Practice. The primary role is to

receive and assist patients, making appointments, dealing with all enquiries

and problem-solving; to liaise with the multi-disciplinary team and patients as

regards the smooth uneventful running of all clinics. A calm, confident telephone manner,

excellent communication skills, knowledge of General Practice and the NHS, as well

as good IT skills to input data, is essential to this post. The post-holder will provide cover for

colleagues in such times as annual leave or sickness.

COMMUNICATION

1)

ensure communications between the patients, clinicians and other agencies are

of a high standard.

2)

maintain effective communication with all members of the clerical team, to

ensure that any problems arising are resolved efficiently and effectively

3)

ensure confidentiality is maintained at all times

4)

attend regular Departmental Meetings, and other meetings as requested

RECEPTION

5)

receive, advise and direct patients, visitors and members of staff who attend

the Practice

6)

book clinic appointments and record outcomes in accordance with departmental

procedure

7)

monitor appointment/clinic activity levels advising medical staff and

management of potential problems

8)

act promptly upon incoming telephone calls in a professional manner, including

working on the main switchboard

9)

liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses,

and Dispensers, to ensure the efficient and uneventful running of clinics on a

daily basis

10)

liaise with patients to ensure the efficient running of clinics

11)

take accurate and detailed messages, and ensure that all are dealt with by the

end of the day

12)

give out test results to patients, following practice guidelines

13)

deal with all emergency patient attendances, including responding to panic

alarms and locating emergency medical equipment

14)

provide information and basic medical advice, following protocols, to patients

and their carers

15)

signpost or navigate patients to appropriate services

16)

process incoming correspondence, particularly by email and online

consultations.

ADMINISTRATION

17)

maintain efficient filing systems, both paper and computer based

18)

ensure the prompt distribution of all incoming mail, including scanning and

assigning to patients computerised medical records

19)

check all stores and orders as they arrive on the premises and ensure the

administrator is informed

20)

maintain pending lists for specialist clinics

21)

ensure Medical Records procedures are followed

22)

maintain and update the literature and equipment cupboard on a regular basis

and inform the Administrator to reorder

23)

maintain stock of medical supplies, reordering from Health Authority as

required

24)

arrange patient transport, as routine or urgent, by ambulance or car

We are a GP Practice in the seaside town of Marazion, with approximately 7,500 patients. More information is available on our website www.marazionsurgery.com

Experience

Essential: - Experience in a healthcare setting is desirable but not essential.

Desirable: - Experience in a healthcare setting is desirable but not essential.