Medical Receptionist

We require a receptionist with a good understanding of EMIS WEB. The ideal candidate will be highly motivated and

able to work under pressure to meet deadlines. You will need to be a confident,

loyal, hard-working, team player with excellent communication skills and a

can-do approach to your work.

Reception/

Administration duties

Providing the

first point of contact to patients and other visitors to enable access to

appropriate services in a professional and courteous manner.

To have a thorough

knowledge and work in accordance ofpractice policies and procedures.

Receive and make

telephone calls as required. Divert calls and take messages, ensuring accuracy

of detail and prompt appropriate delivery.

Liaise with local

hospitals and other agencies as appropriate.

Receive telephone

calls and enter them onto triage list as appropriate, ensuring accurate

information is recorded to enable the clinical team to deal with patient queries

effectively.

Give results of investigations/tests,

i.e. blood, urine, etc. to patients

Registration of

new patients and updating patients' records as required.

Deal with all

general inquiries, explain procedures, and make new and follow-up appointments.

To Provide support

for clinicians to enable the effective day-to-day running of the practice.

To undertake any

other tasks allocated by doctors /managers.

Repeat

Prescriptions

To have a thorough

knowledge of the repeat prescription procedures

Action repeat

prescription requests and ensure that they are ready for collection by the

patient within 48 hours.

To deal with

queries relating to repeat prescriptions

Hollyoaks Medical Centre is a friendly practice of

4,900 patients. The practice team works to high standards at all times in a

fast friendly paced atmosphere.

Qualifications