Medical Receptionist

The successful candidate will be responsible for undertaking a wide range of duties including (but not limited to):

The hours are worked between Monday to Friday and the successful candidate will be expected to work across Helston and Porthleven practices.

The

following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

Factors such as workload and staffing levels

a.

Maintaining

and monitoring the practice appointment system

b.

Process

personal, telephone and e-requests for appointments

c.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

d.

Signpost

patients to the correct service

e.

Initiating

contact with and responding to, requests from patients, team members and

external agencies

f.

Photocopy

documentation as required

g.

Data

entry of new and temporary registrations and relevant patient information as

required

h.

Input

data into the patients healthcare records as necessary

i.

Direct

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

j.

Manage

all queries as necessary in an efficient manner

k.

Carry

out system searches as requested

l.

Maintain

a clean, tidy, effective working area at all times

m.

Monitor

and maintain the reception area and notice boards

n.

Support

all clinical staff with general tasks as requested

We are focused on putting patients at the heart of everything we do and we are looking for an individual who can work within this ethos for the benefit of patients. We are looking for an enthusiastic individual with excellent communication skills who is a good team player.

We are a friendly and supportive team and although very busy, we focus on providing a supportive working environment.

Experience

Desirable: - Experience of working in a health care setting; - Systmone user skills