Medical Receptionist

Being the first point of contact for patients/visitors attending the practice. Greeting patients and handling telephone/email enquiries in a professional & friendly manner

Booking, amending, and cancelling appointments using our clinical system

Processing prescriptions and supporting clinicians with administrative tasks.

Handling patient records, ensuring confidentiality and accuracy

Previous experience in a GP surgery or healthcare environment (desirable but not essential)

A GP receptionist serves as the first point of contact for

patients. Providing administrative support, managing appointments and ensuring

smooth practice operations whilst maintaining confidentiality and

professionalism.

Greeting patients and visitors in a professional and

friendly manner both in person, via telephone and over email.

Booking, amending and cancelling appointments using clinical

systems.

Assisting patients in accessing appropriate services or

health care professionals efficiently.

Acting as a chaperone during clinical examinations when

required once adequate training is provided.

Providing information about practice arrangements to prospective

new or temporary patients.

Processing repeat prescription requests and online consultation

requests according to practice guidelines.

Managing patient records which will involve coding and

filing correspondence and medical notes.

Supporting clinicians with administrative tasks.

Maintaining the tidiness, safety and security of the

practice premises.

Attending staff meetings and undertaking training as

required.

Handling sensitive patient information with strict confidentiality.

Following practice policies and procedures and written protocols

to ensure compliance with both practice and NHS standards.

Reporting potential risks and supporting health, safety and

infection control measures to senior members of staff.

A supportive, friendly and efficient working environment.

Ongoing training and development opportunities

The chance to be part of a team making a real difference to patient care.

Qualifications

Desirable: - Self-motivating; - Demonstrate initiative; - Ability to prioritise tasks; - Able to tolerate and manage stress

Experience

Essential: - Previous experience working with computers and the general public

Desirable: - Experience as a Medical Receptionist in a GP Surgery; - Previous experience of customer care or dealing with members of public in a frontline role