Medical Receptionist

be responsible for undertaking a wide range of reception duties and the

provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting

and directing patients, effective use of the appointment system, booking

appointments, processing of information and assisting patients as

required. To act as the central point of

contact for patients, the distribution of information, messages and enquiries

for the clinical team, liaising with multidisciplinary team members and

external agencies such as secondary care and community service providers.

Hours needed are

Wednesday 7.45 - 1.45 (6hrs)

Friday 12.30-18.30 (6hrs)

The

following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

a.

Maintaining and monitoring the practice appointment

system

b.

Process personal, telephone and e-requests for

appointments

c.

Answer incoming phone calls, transferring calls or

dealing with the callers request appropriately

d.

Signpost patients to the correct service

e.

Training and deliver document workflow

f.

Action repeat prescription requests and ensure that

they are ready for collection by the patient within 72 hours, also be involved

in the management of medication requests from external parties

g.

Initiating contact with and responding to, requests

from patients, team members and external agencies

h.

Read code data on Systm1

i.

Conduct administration regarding E-consults

j.

Photocopy documentation as required

k.

Data entry of new and temporary registrations and

relevant patient information as required

l.

Input data into the patients healthcare records as

necessary

m.

Direct requests for information i.e. SAR, insurance /

solicitors letters and DVLA forms to the Business Manager

n.

Manage all queries as necessary in an efficient manner

o.

Carry out system searches as requested

p.

Maintain a clean, tidy, effective working area at all

times

q.

Monitor and maintain the reception area and notice

boards

r.

Support all clinical staff with general tasks as

requested

Derby Road

Group Practice strives continuously to provide better healthcare for our

patients. We are a friendly Practice with various clinicians and other allied health professionals.

Qualifications

Essential: - Experience of working with the general public- Essential

Desirable: - Experience of administrative duties - Desirable; - Experience of working in a health care setting - Desirable