Medical Receptionist

• Provide a friendly and efficient front desk reception service
• Answer and make telephone calls, sending texts and emails
• Book appointments in line with the practice protocol
• Signpost patients to attached services
• Deal with patient queries in person, on the telephone, via email and online
• Process requests for repeat medication
• Open incoming mail
• Process data including changes to patients details etc.
• Scan and import hospital letters, results and other correspondence
• Provide general assistance to the practice team
• Project a positive, professional and friendly image to patients and other visitors either in person or on the telephone
• EMIS web and GP Practice experience beneficial but not essential.

• To provide a friendly and efficient front desk reception service to the practice population
• To take requests for, and make, computerised appointments and home visits in line with the practice protocol
• To take requests for, and issue repeat medication. To deal with requests for other medication in accordance with the Practice Prescribing policy
• To open incoming mail and pass on for scanning in a timely manner
• To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol
• To accurately file correspondence and medical records when necessary
• To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc
• To extract data from the Practices clinical system
• To take regular backups of data
• To action requests from patients via eConsult
• To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate
• To maintain a clean and tidy front reception desk and waiting area
• To receive visitors to the practice and ensure they sign in and out at the reception desk
• Sign post patients appropriately to attached services
• To ensure samples handed over the desk are directed to the appropriate person
• To maintain adequate levels of stock including prescriptions, bottles, etc
• Respond to emails including downloading and importing attached documentation
• Generating test requests and accessing results via the laboratory software system
• To lock up the practice at 18:30 where necessary. Or 20:00 on extended hours.
• Any other reasonable duties as directed by the Practice Operations Manager or Practice Business Manager, within the scope of the post

• General Practitioners
• Practice Managers
• Other members of reception/admin/secretarial team
• Members of Practice/Community nursing team
• Other members of the Primary Health Care Team
• Patients
• Outside agencies, hospital staff, CPNs, laboratory staff, PC/HA staff, as necessary

Essential

• Good computer skills.
• Knowledge of a range of software programmes including Microsoft Office software and email.
• Knowledge of a range of office procedures.
• Ability to handle queries efficiently with diplomacy and tact.
• Good interpersonal and communication skills to develop and maintain effective working relationships and to exchange information with patients and staff.
• Experience of working with minimum supervision, within standard operating procedures.
• Ability to work within a high pressure environment.

Desirable

• Experience in using computer programmes such as EMIS Web, ICE, NHS mail, Microsoft Word.
• Knowledge of Information Governance and Caldicott principles.
• Previous training in or knowledge of safeguarding children and adults.
• A knowledge of the basic principles of infection control.

Essential

• Smart appearance.
• Ability to work under pressure in a busy environment.
• Strong work ethic.
• Ability to work on own initiative.
• Good listening skills.
• Good communication and documentation.
• An understanding of confidentiality issues.
• Flexible approach to work.
• Treats others with dignity, respect and compassion.
• Professional attitude.
• A commitment to Continued Professional Development/Training.
• Ability to work as part of a team